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danilo61
danilo61
Contributor I
December 19, 2018

Snooze does not work with Android app

  • December 19, 2018
  • 14 replies
  • 709 views
Every time you set an alarm the controller behaves at random. Sometimes works but more often it gives not me the chance to snooze or to stop it. By the way why not programming a touch button on the device for this purpose? Nice to act when you're still sleepy in the bed.
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    controlav
    controlav
    Lead Maestro
    March 8, 2019
    The snooze button will show up as the result of a UPnP event from the player to the controller. If the event subscription between the controller and the player is somehow lost, then the snooze button will never show up. General network issues can cause the event subscription to expire and fail to renew. You need to post diagnostic #s for Sonos Support to have a look into. If you are using Wifi, it is probably the time to "get real" and switch to a Boost instead. It is also worth checking the DHCP duration setting on your router as if an IP address changes on either end then the subscription can break.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    ydj
    Lyricist II
    March 9, 2019
    Thank for the advise regarding network issues. It did use to work and I've changed nothing on my network. But I'll take a look.
    It's funny how the CR100 controllers never missed a beat in the 12+ years I had them. Never failed to wake up and snooze. Easy for anyone to use.
    Since not having them my Sonos system has been a nightmare. The fact that in 12+ years I've never had an issue and never needed to go on a forum must say something about how Sonos business model has changed, and not for the better imo.
    I did submit a diagnostic number but did not realise I needed to post it here. Why make it so complicated. Here it is 1598248025
    ydj
    Lyricist II
    March 13, 2019
    So last night I made sure 3 alarms were saved with the snooze function set and saved.
    This morning the alarms went off but the phone screen never woke up on its own and when i turned it on the snooze option was not available.
    I checked the alarm settings and all 3 alarms had the snooze option turned off.
    This regualrly happens. I'm no expert but surely this has nothing to do with network settings and is an app issue.
    I sent in diagnostics 1552833119
    controlav
    controlav
    Lead Maestro
    March 14, 2019
    Hopefully Support can figure out the other issue from the diags.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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