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danilo61
danilo61
Contributor I
Dec 19, 2018 10:21 PM UTC

Snooze does not work with Android app

Every time you set an alarm the controller behaves at random. Sometimes works but more often it gives not me the chance to snooze or to stop it. By the way why not programming a touch button on the device for this purpose? Nice to act when you're still sleepy in the bed.
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    14 replies

    Edward R
    Edward R
    Retired Sonos Staff
    Dec 21, 2018 12:52 PM UTC
    Hi, danilo61. Welcome to the community. Not to worry, we can certainly get to the cause of why your alarms are inconsistent. Following an occurrence of an issue, please submit a diagnostic and respond with the confirmation number. Many thanks in advance.
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    Try searching our articles for help with your question: https://www.sonos.com/en/support
    Mckaydom
    Lyricist II
    Dec 31, 2018 5:01 PM UTC
    I also have this issue. Its super frustrating
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    Airgetlam
    Airgetlam
    Jan 1, 2019 12:39 AM UTC
    Perhaps follow the suggestion in the post right above yours?
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    Bruce
    Mckaydom
    Lyricist II
    Jan 1, 2019 1:33 AM UTC
    You mean the one that says submit a diagnostic? I did that.
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    Airgetlam
    Airgetlam
    Jan 1, 2019 2:19 AM UTC
    You'll need to either post the number here, or contact Sonos with the number. I suspect that they get too many unsolicited ones, and given that there's no way to tell them what to look for, they ignore them unless prompted.
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    Bruce
    Mckaydom
    Lyricist II
    Jan 2, 2019 3:55 PM UTC
    Hi so my diagnostic number is 830975758. Snooze intermittently works. Did not even give me the option today
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Jan 2, 2019 7:10 PM UTC
    Hi so my diagnostic number is 830975758. Snooze intermittently works. Did not even give me the option today

    Thanks for posting the diagnostic report. Your Sonos speakers are reporting a communication error that is usually resolved by rebooting the speakers. Also, there is some wireless interference showing up from nearby networks on the same channel as your own. It may help to change your network's wireless channel to 6 or 1 as these are less crowded.

    It wouldn't hurt to uninstall and download the Sonos app new from the app store.
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    Balhata
    Lyricist III
    Jan 7, 2019 12:56 PM UTC
    Same issue for me. Phone no longer gives me alarm control options when goes off in morning. Diagnostic confirmation 2068326188.
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    DJ100
    Lyricist III
    Jan 18, 2019 11:16 AM UTC
    Mine also stopped showing the snooze button. I checked the alarm before going to bed and make sure the snooze function is on and saved. When the alarm goes off the snooze button is not there and when checking the alarm settings the snooze function is off despite being saved as on 7 hours earlier.
    I have 3 alarms set now at 5 min intervals. The first never shows a snooze button, the 2nd and 3rd sometimes do. But very random.
    I have changed phones in the last month. Both showed the same problem.
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      ydj
      Lyricist II
      Mar 4, 2019 3:03 PM UTC
      Several updates later and it still doesn't work.
      This morning the first alarm never had the snooze option.
      The second alarm had the snooze option which I pressed. 5 minutes later the alarm goes off but now no snooze option.
      The third alarm goes off and the snooze button is there.
      Every night I check to see that snooze is saved and on most occasions it has been deactivated and has to be re-selected.
      Anyone managed to solve this?
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