Contributor I

Answered

Shuffle Button for Sonos has disappeared on Apple Music

11 replies
2705 views
Translate All

This is crazy! The shuffle button always worked for years and now its gone (With Apple Music when I select my apple music). But if I go straight to Apple Music, the shuffle button is there.

Anyone know how to fix this? I called Sonos and they said they couldn’t help me but would take it under consideration.

Without a shuffle button, I would never have bought my two systems. Sonos has to do better than that.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

jgatieAnswer

Shuffle only works on the queue. If you are playing a station or radio function, it isn't using the queue, so there's no shuffle.

Airgetlam

Actually, Apple is responsible for the things that show up for Apple Music in the Sonos controller. You might get further with contacting Apple.

I’m not able to test, but it seems an odd thing for their recent reimplementation to leave out. Have you tried re-authorizing your Apple account in Sonos, forcing a new handshake between Sonos and Apple’s servers?

Translate

Bruce

Mr. T

The Shuffle button is still showing for Apple Music in Sonos.

If there’s any areas where the Shuffle button doesn’t show, compared to before the updated Apple Music layout, then it could be an oversight by Apple in their new design. As Bruce says, Apple are responsible for how their music service operates on Sonos, so you’d be better raising any issue with Apple.

Translate

jgatieAnswer

Shuffle only works on the queue. If you are playing a station or radio function, it isn't using the queue, so there's no shuffle.

Translate

V

vikassi

Contributor I

I can confirm, shuffle is gone now in the queue. I used to be able to shuffle my song library under apple music in sonos. This is such a fail. Who do we blame?

Translate

jgatie

I can confirm, shuffle is gone now in the queue. I used to be able to shuffle my song library under apple music in sonos. This is such a fail. Who do we blame?

Don't know what you are doing, but I just loaded an album from Apple Music into the queue and the shuffle icon is there and working fine.

Translate

controlav

Lead Maestro

Shuffle is also available on Albums, that hasn’t changed either:

Translate

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

Bobby Monaco

Contributor I

Shuffle works like it always has on albums, but has disappeared on songs. This is really frustrating- where would one direct their inquiry? Apple Music?

Translate

Airgetlam

Since Apple is responsible for what they push to the Sonos client, yes. Sonos provides the API, but it hasn’t changed, which means that what data is being sent by Apple has.

Translate

Bruce

H

HrlyrdrDave

Lyricist I

This is crazy! The shuffle button always worked for years and now its gone (With Apple Music when I select my apple music). But if I go straight to Apple Music, the shuffle button is there.

Anyone know how to fix this? I called Sonos and they said they couldn’t help me but would take it under consideration.

Without a shuffle button, I would never have bought my two systems. Sonos has to do better than that.

I was really frustrated with that also. Magically the shuffle button reappeared today but half an hour later it was gone again. I then told Alexa “shuffle my music in Apple music”. It has worked perfectly.

Translate

Ken_Griffiths

Seems to be okay, shuffle is available and working here on the iPad controller App when the AM tracks played are being used with the speaker queue.

Translate

Show more replies

Sign up

Login to the community