Avid Contributor I

Answered

Severe battery drain with Sonos app in iOS

Forum|Forum|10 years ago
April 14, 2016
125 replies
19523 views

I am seeing very significant battery drain on iOS when using Sonos app. This morning I just used the app for about an hour to play music, and the battery usage report shows that Sonos has consumed 47% of the battery usage in the last 24 hours. This is a trend I've noticed a lot recently. What can I do?

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Best answer by Ryan S

Thanks for the details guys. We've been looking into iOS battery usage and so far it's all seemed pretty normal. The biggest drain on the battery that Sonos uses comes in two pieces, first off, the app is still going to try and keep alive access to your players while you're on a wireless network, which, even in background mode, will use a bit of the battery. The second piece, is that when you're using the iOS Lock Screen controls on Sonos, the app is "playing" a silent track on the phone. This is the only way to have a non-media app take control over the lock screen in iOS.

If you think your system is seeing an unusually high amount of battery usage, we're happy to take a look, and I'd encourage you to give us a call on our support line.

Show previous replies

testcard

Prodigy I

Thought I'd take a quick look at Sonos battery usage on my iPad. Played some music for around 10 minutes last night from Spotify playlist. Sonos app is showing 2 mins on screen, 1.3 hours background for last 24 hours. Looks like the latest iOS 9.3.1 update could have broken the original Sonos app fix for the battery drain issue.

Jeff S

Retired Sonos Staff

Thought I'd take a quick look at Sonos battery usage on my iPad. Played some music for around 10 minutes last night from Spotify playlist. Sonos app is showing 2 mins on screen, 1.3 hours background for last 24 hours. Looks like the latest iOS 9.3.1 update could have broken the original Sonos app fix for the battery drain issue.

Hi Testcard,

If you're having issues with the battery usage on your iPad, please send us a diagnostic report and reply here with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

testcard

Prodigy I

Hi Jeff. Here's the diagnostic: 6102373. Not sure that current battery usage is as severe as last time around, but I could be wrong.

Jeff S

Retired Sonos Staff

Hi Jeff. Here's the diagnostic: 6102373. Not sure that current battery usage is as severe as last time around, but I could be wrong.

Hi testcard,

I've created a support ticket for you: 160419-001076. If you continue to have battery drain issues on your iPad, please reach out to our phone team and reference that ticket number. You can find our phone number here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

testcard

Prodigy I

Thanks Jeff. I'll keep an eye on battery drain on both iPad and iPhone, and also see what others are reporting.

Z

z.sonos

Lyricist III

This problem still exists with the latest Sonos app update (version 6.3.1). The Sonos app continuously uses background battery when not in use.

Could we have an update on this problem from Sonos? It's two months since Jeff S from Sonos submitted a support ticket 160419-001076 and there hasn't been any information provided about what's happening.

J

JonasRfih

Lyricist I

I have this issue too.
I have submitted diagnostics information and my ref number is 6465421

Background usage is 9 hours and Sonos have eaten up 36% of my battery in the last 24 hours.

I look forward to the next update 🙂

D

danielp

Contributor I

I also have this issue. Hours of background activity without using the app.

Jeff S

Retired Sonos Staff

I have this issue too.
I have submitted diagnostics information and my ref number is 6465421

Background usage is 9 hours and Sonos have eaten up 36% of my battery in the last 24 hours.

I look forward to the next update :)

Hi JonasRfih,

It would be best to work with our phone team on this issue. Please give us a call and reference case number: 160826-001045. You can find our phone number and hours here.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

I also have this issue. Hours of background activity without using the app.

Hi Danielp,

Please send in a diagnostic report from your system then reply with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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