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Frank_43
Avid Contributor I
September 4, 2024
Answered

Search within all services

  • September 4, 2024
  • 22 replies
  • 509 views

I do not see a topic with the same question. So I am wondering if I only have this issue with the new app (Android release 80.07.05).

 

I cannot search within all services.

 

In case I select a single service like Deezer or Soundcloud and then do a search, I then get the result from that service. But searching within all services results in an error showing the “Check service status”.

 

Odd though, I did a clean install and the problem was solved. The next day the same issue occurs.

 

The tested the search all service option on https://play.sonos.com and it works as it should be.

Unfortunately the app still doesn't.

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    Best answer by Ken_Griffiths

    @Frank_43

    It’s a strange one in that it works intermittently. Maybe try resetting the mobile device network connection. What happens if you try a different mobile controller? (That’s if you have one available you can perhaps test with temporarily?)

    If the problem persists, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

    22 replies

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    Frank_43Author
    Avid Contributor I
    November 18, 2024

    Thanks for the advices Ken and Mr. T.

    As you can see in the attachment, I can search individually. None of them cause any issues or is abnormal slow.


    I deleted the services one by one. Did searches in between and nothing changed. I added all of them again: Deezer, SoundCloud, Mixcloud, TuneIn, YouTube Music and Sonos Radio (this one I could not delete).


    Strange enough, I can search within all MSP at someone's other Sonos system with my Android phone. So you would say it has to do with my Sonos hardware.

    However, using another Android or iOS device I can search without problems on my Sonos system.

    Doesn't make sense.

     

    Frank_43Author
    Avid Contributor I
    December 2, 2024

    I got desperate and hard reset my phone. I wanted to exclude that installed apps from then past 4 years are affecting the Sonos app in a way.

    After the reset, the first app I installed was the Sonos app. But… unfortunately it didn't helped.

    I am wondering if other users with a Samsung S21 on Android 14 with One UI 6.1 recognise the same issues. My setup is a Playbar with Sub and 2x Play:1 And a separate Play:3.

     

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