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Search within all services

Forum|Forum|2 years ago
September 4, 2024
22 replies
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I do not see a topic with the same question. So I am wondering if I only have this issue with the new app (Android release 80.07.05).

I cannot search within all services.

In case I select a single service like Deezer or Soundcloud and then do a search, I then get the result from that service. But searching within all services results in an error showing the “Check service status”.

Odd though, I did a clean install and the problem was solved. The next day the same issue occurs.

The tested the search all service option on https://play.sonos.com and it works as it should be.

Unfortunately the app still doesn't.

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Best answer by Ken_Griffiths

@Frank_43

It’s a strange one in that it works intermittently. Maybe try resetting the mobile device network connection. What happens if you try a different mobile controller? (That’s if you have one available you can perhaps test with temporarily?)

If the problem persists, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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Ken_Griffiths

Unfortunately the new app release 80.09.04 didn't do the job for me. This time not even temporarily when resetting the app.

So again I need to be patient hoping it is solved with the next release, although I didn't saw the issue mentioned on the Trello board.

The ‘all services’ search still works okay for my setup - Did you ever try a different mobile controller device, to rule out the issue perhaps being caused by your mobile?

F

Frank_43Author

Avid Contributor I

I did 2 tests:

I used my Android phone at my friend's Sonos system. All worked as it should be. So I could search within all services.

I used someone else's Android phone at my Sonos system. It shows the same error I have on my phone.

So a simple conclusion, something is wrong with my Sonos system which causes an error with Android (not with iOS). I will try to reset all my Sonos devices and report later my findings.

F

Frank_43Author

Avid Contributor I

I reset all my devices and set up the system from scratch. Hell of a job when your phone is connected to WiFi6 by the way. But with the use of an older iPhone which connects to the 2.4GHz network I was able to.

After an hour everything was set up including all services added.

And….it was all for nothing. I have the same error.

Could it be that my phone is connected to WiFi6 and Sonos to 2.4 GHz?

Ken_Griffiths

I reset all my devices and set up the system from scratch. Hell of a job when your phone is connected to WiFi6 by the way. But with the use of an older iPhone which connects to the 2.4GHz network I was able to.

After an hour everything was set up including all services added.

And….it was all for nothing. I have the same error.

Could it be that my phone is connected to WiFi6 and Sonos to 2.4 GHz?

Have you tried connecting the mobile controller device to your 2.4Ghz band just to see if that makes a difference? My router is WiFi 6AX and Sonos is working okay here on either band. I’m using security mode WPA2 personal, rather than WPA3.

F

Frank_43Author

Avid Contributor I

My SSID for 2.4 GHZ or 5 GHZ is the same, hence for me it was not possible to switch bands. But I changed SSID names to XX _2.4 and XX_5 to see if that would have affect on the searching problem. It did not solved the problem ☹️ My settings are also on WPA2 personal.

I connected to both bands to see if there is any difference. There is non. I could control my Sonos. Also no difference on responsiveness (volume, play/pause).

The searching issue was before the new app never a problem. Also don't forget that when I reset the app it works properly temporarily. So I guess it’s an issue related to the new app. Strange though why there are no other users having the same issue.

Ken_Griffiths

Yes it is an odd issue @Frank_43 as it has always worked fine for my Home Sonos system. Not sure why it works after a reset too and then stops working after a while. Really strange.

Maybe go back to Sonos Support to see if they can perhaps assist you further with the problem. i would maybe give the Staff a diagnostic report when the search is working and another when it isn’t and see if they can perhaps see what is causing the issue.

F

Frank_43Author

Avid Contributor I

A few releases later, we have version 80.12.02 now. The search function has not been repaired for me. Even a clean install doesn't make it work which used to work for a short time with previous releases.

I also can't imagine that I am the only one here having this issue.

Ken_Griffiths

A few releases later, we have version 80.12.02 now. The search function has not been repaired for me. Even a clean install doesn't make it work which used to work for a short time with previous releases.

I also can't imagine that I am the only one here having this issue.

So this is what I see when searching (see attached) - I just started with a fully closed App and used your name to search a few moments ago, just as a demo here. I was using the iPad App.

Mr. T

@Frank_43 How many music services do you have installed?

One suggestion may be to remove all music services, then add them back one at a time, trying a Search each time, to see if it’s a specific music service that is causing the Search error.

Ken_Griffiths

@frank_43

Another option is to perform the search individually for each individual music service.

A quick way to achieve that, is by starting a search within one MSP. Then post-search simply select each MSP tab, as shown in the attached screen-capture, (as each tab is selected it performs the same search of that MSP service) and maybe see if any service is particularly slow, or perhaps not working.

See attached example of that type of search.

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