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floris.vanonna
Contributor I
October 25, 2020
Answered

S2 notification keeps popping up

  • October 25, 2020
  • 17 replies
  • 2083 views

I have an older sonos connect amp so can not upgrade to S2 (which in itself is ridulous enough - surely there must be a way to make the S2 app run in a kind of limited S1 mode, but anyway, ok). 

The issue is the S1 app keeps telling me and all other users that the S2 app is there and we should upgrade. How do I turn off this annoying notification? Can this only be done by the general notification toggle (meaning we won’t get other notifications anymore either?

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    Best answer by Smilja

    Guys, In the Sonos app go to ‘System → Compatibility Check → Learn More → Continue Using S1 → Confirm’.

    17 replies

    Show previous replies
    hulot
    Lyricist I
    February 26, 2021

    Personally I wont buy any more Sonos product after their ridicolous marketing of new products, with hiding the possibility to deactivate the very annoying notifications popping up.... :-(

      PLCMAN58
      Chromatic Producer I
      February 27, 2021

      I do not see the Compatibility Check option under Systems on my iPhone on my iPhone. The actual location is listed below.

       

      The Correct Location is System - System Tools - System Compatibility - System Compatibility Check

      floris.vanonnaAuthor
      Contributor I
      March 10, 2021

      Guys, In the Sonos app go to ‘System → Compatibility Check → Learn More → Continue Using S1 → Confirm’.

      Thanks, that did it for now. The silly thing is I have done a compatibility check online for at least 5 times (after clicking the link in the notification). Then the notification also disappeared, but so far it’s always come back. I hope this time it will stay away (and still hope sonos will simply make the s2 app compatible with older hardware, just without the features that wouldn’t work on older hardware). 

        jswilson64
        Trending Lyricist I
        March 10, 2021

        Guys, In the Sonos app go to ‘System → Compatibility Check → Learn More → Continue Using S1 → Confirm’.

         

        This no longer works, at least not in iOS 14.4 on my iPhone. The nag message is there and will not go away. How about it, @sonos how do we clear this message?

          Tigerwoods
          Lyricist I
          May 11, 2021

          Arrrgggghh, it would help if I could actually open the S1 Controller App!!!

          I have Sonos Play 1, 3 and a new Sonos Boost & Sonos Move on my S2 App. My Sonos Play 5 has dropped off the system. The S2 App finds the device but keeps telling me to “Download the S1 Controller” Which I do. 

          When I open the S1 Controller, it immediately has a pop up with options: 

          Open Sonos 2 App

          more Options

          Learn More.

          I am bouncing back & fourth like a fiddlers elbow!

           

          Any help to sole the issue so I can add my geriatric Play 5, would be really helpful. 

           

          Thanks

          John B
          May 11, 2021

          Hi.  Which type of device are you trying to do this on? Phone? Desktop?

          Tigerwoods
          Lyricist I
          May 11, 2021

          on IOS Iphone 12 Pro

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