S2 Android Music On Device Not Working.

Forum|Forum|6 years ago
October 3, 2020
14 replies
1092 views

After updating from S1 to S2, the music stored on my samsung galaxy A40 can no longer be played from the S2 app. The error I’m getting is [x-track] is no longer available on [my phone]. All music can be played on other apps (and is stored in the Music folder). I’ve granted all permissions (going so far as to uninstall the app, forget my home network, reboot and reinstall everything.) Am not sure what’s wrong.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by beagle123

I’ve fixed this by going back to version12.0.6 of the app. You can then upgrade back to the latest app (12.1) and it will continue working.

J

John B

My S9 still seems fine so it isn’t totally generic. I know you mention permissions, but can you confirm that in your Phone’s settings, under Apps, Sonos is granted Storage permission?

Which Android version is your phone on?

A

ATTAuthor

Contributor I

The android version is 10 and storage is allowed

J

John B

I am afraid I don’t have anything else to suggest. I don’t think Sonos have ever been very keen on playing from a mobile device - it wasn’t part of the original design and doesn’t seem to get any attention. For playing local music I have found a NAS to be better in many respects, although I am not saying that is best for everyone.

You might try submitting a diagnostic (Settings, Support) and posting the number back here. Run the diagnostic immediately after a failed attempt to play from your phone.

A

ATTAuthor

Contributor I

Diagnostic number: 1360175885

Thank you for your help John. On the part of Sonos the company (and not on that of you personally), that is a very weak excuse and will be making me reevaluate my continued use of the product. S1 worked great, hence my disappointment.

J

John B

For the avoidance of doubt I am a fellow user expressing an opinion and my perception. I am not connected to Sonos in any way.

As I stated, ‘on this mobile device’ works fine for me on S2 as it did on S1 (although playlists only work if I use Samsung Music to create them, which is not what I would expect).

A

ayaxnino

Lyricist II

I'm a Beam user in Japan.
The exact same thing is happening on the Samsung Galaxy S9.
I can't play local music. Music service playback is working properly.

T

the_rok

Lyricist I

Exactly the same issue on my Samsung S20. The player for streaming music from the device via the Sonos app was horrible to begin with, and now it doesn't work at all.

B

beagle123

Lyricist II

Exactly the same is happening for with Android 10 on my Galaxy S20. My wifes phone with Android 10 works perfectly fine.

B

beagle123Answer

Lyricist II

I’ve fixed this by going back to version12.0.6 of the app. You can then upgrade back to the latest app (12.1) and it will continue working.