S2 Android Music On Device Not Working.

My S9 still seems fine so it isn’t totally generic.  I know you mention permissions, but can you confirm that in your Phone’s settings, under Apps, Sonos is granted Storage permission?

Which Android version  is your phone on?

The android version is 10 and storage is allowed

I am afraid I don’t have anything else to suggest.  I don’t think Sonos have ever been very keen on playing from a mobile device - it wasn’t part of the original design and doesn’t seem to get any attention.   For playing local music I have found a NAS to be better in many respects, although I am not saying that is best for everyone.

You might try submitting a diagnostic (Settings, Support) and posting the number back here.  Run the diagnostic immediately after a failed attempt to play from your phone.

Diagnostic number: 1360175885

Thank you for your help John. On the part of Sonos the company (and not on that of you personally), that is a very weak excuse and will be making me reevaluate my continued use of the product. S1 worked great, hence my disappointment.

For the avoidance of doubt I am a fellow user expressing an opinion and my perception.  I am not connected to Sonos in any way.

As I stated, ‘on this mobile device’ works fine for me on S2 as it did on S1 (although playlists only work if I use Samsung Music to create them, which is not what I would expect).

I'm a Beam user in Japan.
The exact same thing is happening on the Samsung Galaxy S9.
I can't play local music. Music service playback is working properly.

Exactly the same issue on my Samsung S20. The player for streaming music from the device via the Sonos app was horrible to begin with, and now it doesn't work at all.

Exactly the same is happening for with Android 10 on my Galaxy S20. My wifes phone with Android 10 works perfectly fine.

beagle123 = Genius