Skip to main content
PaulinBont
Avid Contributor III
June 9, 2020
Question

S1 app won't work anymore

  • June 9, 2020
  • 31 replies
  • 6221 views

As of today I can't get the S1 Controlder app to work even though Android 6 should still work? All was working OK yesterday ? I've tried uninstalling and reinstalling?

 

 

      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      31 replies

      Show previous replies
      PaulinBontAuthor
      Avid Contributor III
      June 21, 2020

      Phoned Sonos and the answer was to buy a new phone!

       

      Paul_279
      Contributor I
      June 22, 2020

      Sonos want to offer an app controller for legacy Sonos kit; which is brilliant!  


      But, if you have to buy £400 iPhone 11 to use it then that is beyond idiocy!

      Ken_Griffiths
      Ken_Griffiths
      June 22, 2020

      You can always go HERE to find the Sonos System Requirements including the mobile controller operating system requirements.

      HTH

      ILiedOnThisForm
      Lyricist III
      June 23, 2020

      That’s coming when the ip-adresses of you devices get mangled by your router, which can happen if they all start at once after updating. Not completely Sonos’ fault.

      Updating to S1 went fine on my system (that I updated to S2 shortly after).

      They could allow fixed IP’s.

      Airgetlam
      Airgetlam
      June 23, 2020

      Huh? The IP address is given to the Sonos by the router, it’s not something set by the Sonos. I think I’m not understanding what you mean by ‘They could allow fixed IP’s’, unless the ‘they’ in that statement was the router companies, and as far as I’m aware, most do allow you to set up IP reservations (fixed IP’s) in their DHCP table. But that’s a function owned by the router, and not the client device, in this case Sonos speakers. 

      Bruce
      ILiedOnThisForm
      Lyricist III
      June 23, 2020

      The specific IP is set on the client, but Sonos does not provide for this.  You have to use DHCP with Sonos devices.

      Nick Olas
      Contributor I
      July 18, 2020

      When I open the S1 app, I get a black screen saying: " 

      SONOS

       

      THE OS ON THIS MOBILE DEVICE IS NO LONGER SUPPORTED.

      USE THE SONOS APP ON A DEVICE WITH A NEWER OD TO CONTINUE RECEIVING UPDATES AND GET THE BEST EXPERIENCE ".

       

      I'm running Android10.6.2; which Sonos says is adequate. The S1 app is there ( black logo not the later S2 brown logo, does anyone know how to get around this message coming up and use the app on my phone please?

       

      I've tried uninstalling and reinstalling,  and resetting the hardware.

       

       

      Sorry , I meant Android 6.2 on my phone. 

      Me too

       

      Nick Olas
      Contributor I
      July 18, 2020

      As of today I can't get the S1 Controlder app to work even though Android 6 should still work? All was working OK yesterday ? I've tried uninstalling and reinstalling?

       

       

      Me too

        Daddyman49
        Lyricist I
        August 8, 2020

        Are there any solutions?? We have tried every single thing possible and have older SONOS equipment that worked great until a couple of weeks ago. 

        Any solutions for those of us that have to use S1?

        This is unbelievably shady….without a solution, we will be certain to share how poorly SONOS has treated long time customers

          controlav
          controlav
          Lead Maestro
          August 9, 2020

          Are there any solutions?? We have tried every single thing possible and have older SONOS equipment that worked great until a couple of weeks ago. 

          Any solutions for those of us that have to use S1?

          This is unbelievably shady….without a solution, we will be certain to share how poorly SONOS has treated long time customers

          Android 7.0 is the minimum requirement for the S1 controller.

          Anrdoid 6.0 was released five years ago, you should ask your phone vendor why they never updated beyond that and why they treat their long time customers poorly.

          Sonos treats long term customers pretty well IMHO - I have Sonos hardware that is over ten years old and still works great with the S1 controller. I don’t own any other advanced electronics that still works and is supported from that long ago.

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            Show more replies
            Terms & ConditionsAccessibility statement