Avid Contributor III

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S1 app won't work anymore

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As of today I can't get the S1 Controlder app to work even though Android 6 should still work? All was working OK yesterday ? I've tried uninstalling and reinstalling?

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PaulinBontAuthor

Avid Contributor III

Phoned Sonos and the answer was to buy a new phone!

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Paul_279

Contributor I

Sonos want to offer an app controller for legacy Sonos kit; which is brilliant!

But, if you have to buy £400 iPhone 11 to use it then that is beyond idiocy!

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Ken_Griffiths

You can always go HERE to find the Sonos System Requirements including the mobile controller operating system requirements.

HTH

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ILiedOnThisForm

Lyricist III

That’s coming when the ip-adresses of you devices get mangled by your router, which can happen if they all start at once after updating. Not completely Sonos’ fault.

Updating to S1 went fine on my system (that I updated to S2 shortly after).

They could allow fixed IP’s.

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Airgetlam

Huh? The IP address is given to the Sonos by the router, it’s not something set by the Sonos. I think I’m not understanding what you mean by ‘They could allow fixed IP’s’, unless the ‘they’ in that statement was the router companies, and as far as I’m aware, most do allow you to set up IP reservations (fixed IP’s) in their DHCP table. But that’s a function owned by the router, and not the client device, in this case Sonos speakers.

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Bruce

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ILiedOnThisForm

Lyricist III

The specific IP is set on the client, but Sonos does not provide for this. You have to use DHCP with Sonos devices.

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Nick Olas

Contributor I

When I open the S1 app, I get a black screen saying: "

SONOS

THE OS ON THIS MOBILE DEVICE IS NO LONGER SUPPORTED.

USE THE SONOS APP ON A DEVICE WITH A NEWER OD TO CONTINUE RECEIVING UPDATES AND GET THE BEST EXPERIENCE ".

I'm running Android10.6.2; which Sonos says is adequate. The S1 app is there ( black logo not the later S2 brown logo, does anyone know how to get around this message coming up and use the app on my phone please?

I've tried uninstalling and reinstalling, and resetting the hardware.

Sorry , I meant Android 6.2 on my phone.

Me too

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Nick Olas

Contributor I

As of today I can't get the S1 Controlder app to work even though Android 6 should still work? All was working OK yesterday ? I've tried uninstalling and reinstalling?

Me too

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Daddyman49

Lyricist I

Are there any solutions?? We have tried every single thing possible and have older SONOS equipment that worked great until a couple of weeks ago.

Any solutions for those of us that have to use S1?

This is unbelievably shady….without a solution, we will be certain to share how poorly SONOS has treated long time customers

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controlav

Lead Maestro

Are there any solutions?? We have tried every single thing possible and have older SONOS equipment that worked great until a couple of weeks ago.

Any solutions for those of us that have to use S1?

This is unbelievably shady….without a solution, we will be certain to share how poorly SONOS has treated long time customers

Android 7.0 is the minimum requirement for the S1 controller.

Anrdoid 6.0 was released five years ago, you should ask your phone vendor why they never updated beyond that and why they treat their long time customers poorly.

Sonos treats long term customers pretty well IMHO - I have Sonos hardware that is over ten years old and still works great with the S1 controller. I don’t own any other advanced electronics that still works and is supported from that long ago.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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