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Badger8
Contributor I
April 18, 2020
Answered

Resolved - Pandora Unable to Browse or asking for Authorization Code

  • April 18, 2020
  • 106 replies
  • 5353 views

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 

 

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

 

But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  
 

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

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    Best answer by Ryan S

    Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue. 

    If you suspect any service issues, a great place to start is our status page.

    Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

    106 replies

    Show previous replies
    Airgetlam
    Airgetlam
    April 18, 2020

    https://status.sonos.com/

     

    Note: Pandora uses different servers to feed the Sonos speakers than they do to serve their own application. 

    Bruce
      jh61408
      jh61408
      Avid Contributor I
      April 18, 2020

      Just again,  Pandora on Sonos is down. Per real time service status, once it’s back up, it will activate. 

      https://status.sonos.com/

      kaylorsan
      Contributor I
      April 18, 2020

      Happened to me too. Not sure if it is a Sonos or Pandora issue. Might be the last straw for me with Pandora. 

      Crunch_the_Numbers
      Lyricist I
      April 18, 2020

      The issue seems to have struck every SONOS user who has tried to use Pandora.

      I just tried to cross-posted in the Pandora Community:

       

      https://community.pandora.com/t5/Account/Pandora-service-in-SONOS-asking-for-Authorization-Code-that-can/m-p/18784#M1785

       

        thafool
        Lyricist I
        April 19, 2020

        Yep - I’m done with Pandora.  I’ve had more problems integrating it into Sonos than any other service.  I don’t get issues like this with Amazon or Google music.  Good job Pandora.

          ttelford
          Lyricist I
          April 19, 2020

          It’s working again!!!!!!

          jh61408
          jh61408
          Avid Contributor I
          April 19, 2020

          It’s back!!  You can reactivate Pandora on Sonos. 

          bes
          Lyricist II
          April 19, 2020

          I am having the same problem.  It just happened today.  I echo everyone’s comments -- I don’t care whose fault it is sonos or pandora.  Get this fixed please!

            thafool
            Lyricist I
            April 19, 2020

            Hmmm… <looking at Sonos status page> Over 100 services listed there… Pandora is the only one down.  Yeahhh.  Pandora cares a lot about service.

            DaveCarr8
            Lyricist I
            April 19, 2020

            Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 

             

            I forgot my code

            If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

             

            But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  
             

            I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

            IT’S (Pandora) BACK… up and running again

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