Contributor I

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Resolved - Pandora Unable to Browse or asking for Authorization Code

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Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this...

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

But no matter where I look on the Sonos app, I don’t see an activation code. When I hit the authorize button it pulls me through a screen or two within the app but no code found there.

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

Music service outage

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue.

If you suspect any service issues, a great place to start is our status page.

Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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bryanvincent

Lyricist I

Hello All - mine just came back online. Give it a go.

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Honeybadger400

Trending Lyricist I

It’s a cloud system so usually there’s plenty of failover. I’d suspect that if someone at Sonos knew about the outage, it would be fixed within minutes.

the problem here i think is that operations needs to realize there is a problem and then get their arse in gear!

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Airgetlam

Sonos has absolutely no control over Pandora’s server farms. That’s up to the folks at Pandora.

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Bruce

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Honeybadger400

Trending Lyricist I

Just tested again, looks like it’s back up!

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neil_911

Lyricist I

all good. it’s back..

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bes

Lyricist II

I have Pandora running on Sonos again. Thanks for all of your comments! At least it wasn't just me.

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pehirsch51

Contributor I

Thank you so much, you two.

Last week I found a had three different leaks in my house and it's ending up to be my roof. I found mice in my house, and then finally, the electricity blew out at my circuit breaker box and the actual circuit breaker needed to be replaced too.

I didn't want to lose my music too! Hahaha

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astrix21

Contributor I

Same issue here, it’s broken since yesterday.

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Airgetlam

Try unplugging your Sonos devices from power, then reboot your router. When the router comes back up, plug your Sonos devices back in.

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Bruce

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