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PVG999
Trending Lyricist I
Mar 11, 2021 8:31 AM UTC
Answered

Radio Program names not updating in Now Playing

All radio program titles have stopped updating. The music currently playing updates correctly but the program doesn't. So when I start Sonos in the morning I see last night's show title but today's tune! This happens on all providers, TuneIn, Radio player etc. It started some time ago on Sonos v1. I updated to v2 but it's the same. If I re select the same station it gets the correct program but never changes.

Any ideas appreciated!

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James L.
James L.Answer
Retired Community Staff
Mar 12, 2021 10:20 AM UTC

Ah perfect, thanks for that. It seems like RadioPlayer has extra metadata fields to display the current show name as well as the track name. TuneIn doesn’t appear to have this (at least for Scala radio). I’ll flag this with our engineering team to pass this on to RadioPlayer but I don’t think there’s much we can do to sort it in the short term. I’ve included screenshots of the same station on both RadioPlayer and TuneIn and you can see that the show name doesn’t appear on the TuneIn stream.

 

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11 replies

James L.
James L.
Retired Community Staff
Mar 11, 2021 4:54 PM UTC

Hey @PVG999, welcome to the community.

 

That information is provided by the radio station to the radio service you’re using (TuneIn, RadioPlayer etc.) which is then fed through to Sonos. 

I’ve tested it with a couple of UK based stations and haven’t noticed any major de-sync on my end.

Could you name a few of the stations you’ve noticed this on so I can check it out?

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PVG999Author
Trending Lyricist I
Mar 11, 2021 5:00 PM UTC

Hi James, I've seen it on both Scala Radio and Classic FM, both on TuneIn and Radioplayer.

Thanks for your help.

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James L.
James L.
Retired Community Staff
Mar 12, 2021 9:54 AM UTC

Thanks for providing that information.

 

I’ve tested with Scala Radio through TuneIn this morning and I agree, there’s a bit of a delay in the currently playing text updating. I’m not quite seeing as large of a delay that you reported, but there were a couple of occasions where the track didn’t quite match what was being reported on the Now Playing screen. Then again, there were more occasions where the text updated almost instantly. This is controlled by the radio station directly, and I’d encourage you to reach out to them directly to let them know.

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    PVG999Author
    Trending Lyricist I
    Mar 12, 2021 10:06 AM UTC

    Hi James, thanks for looking at this for me. Perhaps i didn't explain clearly enough but the issue isn't with the currently playing track, these usually update very quickly, as you saw.

    The problem is the radio show title doesn't update at all on any shows. For example Scala has an evening show called "The Space" and when I start playing the following morning I still see the same title, even though I should see "Charles Nove". If I re select the same station it shows the correct title.

    It does update properly on the Windows app, it's just my galaxy s10e that doesn't play right!

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    James L.
    James L.
    Retired Community Staff
    Mar 12, 2021 10:09 AM UTC

    That’s interesting, I don’t actually see the name of the show at all - just the currently playing track. Could you provide a screenshot of what you’re seeing? 

     
     
     
     
     
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    PVG999Author
    Trending Lyricist I
    Mar 12, 2021 10:14 AM UTC

     

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    PVG999Author
    Trending Lyricist I
    Mar 12, 2021 10:15 AM UTC

    That's what I saw this morning, left over from last night. It hasn't started playing a track hence just the show title

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    PVG999Author
    Trending Lyricist I
    Mar 12, 2021 10:16 AM UTC

     

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    PVG999Author
    Trending Lyricist I
    Mar 12, 2021 10:17 AM UTC

    That's the current one, the show is called Mark Forrest so you see that and the track playing

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    James L.
    James L.Answer
    Retired Community Staff
    Mar 12, 2021 10:20 AM UTC

    Ah perfect, thanks for that. It seems like RadioPlayer has extra metadata fields to display the current show name as well as the track name. TuneIn doesn’t appear to have this (at least for Scala radio). I’ll flag this with our engineering team to pass this on to RadioPlayer but I don’t think there’s much we can do to sort it in the short term. I’ve included screenshots of the same station on both RadioPlayer and TuneIn and you can see that the show name doesn’t appear on the TuneIn stream.

     

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