Please go back to the last app, the update sucks SO bad!

Swiping is only required if you repeatedly bring up the 'Now Playing' screen.
Which is for many, if not most, the logical thing to do, as that's what we use sonos for, to play things now.

The now playing screen coincidentally contains all the features you need quick access to: artist/song info & art, play/pause, previous & next, queue, etc. In fact the only thing missing is being able to switch rooms (because it was removed from the red room thingy), and quickly browse for audio not related to what's currently playing (because the direct access to the menu was removed as well).

Look at the new app from this perspective and it's obvious why so may are unhappy with it: it's 'designed' upside down, with a focus on navigation instead of the main functionality.

Swiping is only required if you repeatedly bring up the 'Now Playing' screen.
Which is for many, if not most, the logical thing to do, as that's what we use sonos for, to play things now.
My point is that the tortuous series of steps described in the post I was responding to is mostly unnecessary.

I am hoping that Sonos does make a change to keep the bottom navigation bar immediately acessible at all times. I think that would address most of the confusion experienced by those struggling with app.

My point is that the tortuous series of steps described in the post I was responding to is mostly unnecessary
Yes, and who's the blame for that, the customer - who didn't have issues with the previous app - or the badly designed new app?

From the scenario it looks like both not being able to switch rooms from the now playing screen tripped Free Will over, as well as the rooms screen not providing a sense of 'selection', resulting in a second click.

I am hoping that Sonos does make a change to keep the bottom navigation bar immediately acessible at all times. I think that would address most of the confusion experienced by those struggling with app.
It may ameliorate things, but it still be far from ideal. Not only was the previous design more intuitive for most (the upside down effect I mentioned earlier), the new design will, whenever you need to scroll, be wasting space by always showing that nav bar - and on tablet even more so - without there being a meaningful benefit.

Not only was the previous design more intuitive for most (the upside down effect I mentioned earlier), the new design will, whenever you need to scroll, be wasting space by always showing that nav bar - and on tablet even more so - without there being a meaningful benefit.
It will not surprise you that I disagree. As has been noted in several places, 'Intuitive' and 'familiar' are not the same concepts. So, let's just continue to agree to differ, and I'll watch with interest to see if the campaign to revert the app is successful.

As has been noted in several places, 'Intuitive' and 'familiar' are not the same concepts.
Fully agree on that one. Intuitive means easy to understand and use, regardless of familiarity (although that may be a helpful factor). The key point is that you shouldn't have to put much conscious thought in it to use, it should just feel natural to interact with.

And when you see people stumble over the same issues time and time again, and even sonos - albeit reluctantly - agrees there is a steep learning curve, it's fair the say the new interface is not intuitive.

Doesn't mean the previous app was perfect either, but it sure was a lot more intuitive, and thus for the large majority of us, a lot better.

So is sonos even listening to this thread? Is there enough complaints to even be noticeable yet?

The crappy part is that you can't even keep the old app like some other apps can, sonos forces you to update which sucks cause in our bars and restaurants the music stops on next reboot then the manager calls me on how to get it working again and it gets old quick cause there has been a lot of updates now.... FIX IT PLEASE

The best we've got in the 3 months these issues with the new app have been dragging on is

Hi everyone, we appreciate the feedback all around.

The team is listening and working to incorporate your feedback into the new app. You'll see some changes coming to the next versions of the app. They're looking into the brightness of the app and working on ways to balance the contrast. They're also looking into ways to improve the general flow of the app, and streamline navigation.

Thanks for sharing and please let us know what you think as the app develops.
https://en.community.sonos.com/announcements-228985/now-available-the-new-sonos-app-6791306/index20.html#post16185810

So yes, they are 'listening' but don't get your hopes up too much.

So basically it's a PR tactic to shut us up 😉

So basically it's a PR tactic to shut us up ;)
There's some minor disagreement about that on this board. but I'm inclined to agree. 🙂