Please go back to the last app, the update sucks SO bad!

I have also been puzzled with the new direction Sonos has decided to walk. Must have to do with becoming mature as a company. More than one company lost the charm growing up.

I believe sonos will never be good again, at least not for a great customer experience. Customers are a means, not an end goal. All the proof is the decisions made (sonos account, data collection, white interface, criple navigation, voice control with Alexa), the responses from clients here and the lack of “solving” answers from sonos. It’s all left in the dark. And if I read back this was already started when the software was updated in the past.

My advice: stop complaining. If too frustrated take your loss and sell your sonos players. If you can’t live without multi room audio, buy a Bluesound setup. Still has the “charm” factor and decent customer experience. But don’t ever again invest too much in one “connected system” setup which relies on software you have no control on. It will derail rather sooner than later.

I took my loss but wish to use a multi room system and switched from sonos to a moderate Bluesound setup and my (and my family’s) frustration when listening to music is gone for now. Bluesound is not perfect but the user experience is good to excellent. Hope it will last some time.

Any questions or remarks welcome but please stop hating each other and sonos.

Really? So you come here just to have a moan and "happen" to mention Bluesound! That's just a cheap advert :8

So much doom and gloom that it resembles an Eastenders Christmas episode. As has been stated by a Sonos employee in this very thread, they have listened to feedback and changes are coming soon. As for how anyone can say the link with Alexa is proof that customers no longer count is quite some conclusion. All i read on this forum up till November was complaints about the wait for voice control, so it has hardly been unwanted.

I find the new update less than intuitive but assume this has been noted and changes are afoot. It is still usable and I like the voice commands and the options to control via Spotify apps.

However the last sentence did make me smile, given all that you wrote above it 😃

That’s right. It’s a free advert even. I’m not paid a penny :8

Never would have explored this path if our experience wouldn’t have been so bad over the past couple of months.

But look at the facts, if one is not happy with the current sonos one will never be happy again. Sonos has changed permanently. That’s why I posted. There is no need to stick to sonos and remain hateful.

Alexa may make sense to you but I live in an area where Alexa is not present (yet). And I can understand people wish for voice control, but choosing amazon as first partner is about the worst choice for privacy, sustainability and gouvernace reasons. I never thought sonos’ values would be sync-able to amazons. But again, proof Sonos has changed and will never change back. That’s not their nature, app wise and culture wise.

My advice: stop complaining. If too frustrated take your loss and sell your sonos players. If you can’t live without multi room audio, buy a Bluesound setup. Still has the “charm” factor and decent customer experience. But don’t ever again invest too much in one “connected system” setup which relies on software you have no control on. It will derail rather sooner than later.

I took my loss but wish to use a multi room system and switched from sonos to a moderate Bluesound setup and my (and my family’s) frustration when listening to music is gone for now. Bluesound is not perfect but the user experience is good to excellent. Hope it will last some time.

Any questions or remarks welcome but please stop hating each other and sonos.

The charm factor Aye. Lol. Now that you are with the wonderful Bluesound is it possible that you can migrate your participation to their forums? ?

No need to spend a fortune on Bluesound, just use SonoPad or Sonophone if you are on Apple.
Calm restored for a couple of £s

Mr Deezz I just entertained myself by visiting the Bluesound forum and funny enough below is the first post I landed on:

“Multi-platform search, Apple Music and others
I have recently moved from Sonos to Bluesound but am fast regretting this decision as at least 2 key features are missing.

1. Cross platform search - it's very clunky to have to search each source. I have Qobuz, Tidal, My own library and Apple Music. Sonos is so much more user friendly

2. Apple Music - once again Sonos has support for Apple Music whilst BS doesnt. So it's not a technical issue or a problem at Apple's end one would assume. I can see requests going back years for this and no good reason why it hasn't been added. Just how many Apple Music users are there in the world!

3. OSX version of BS doesnt list Qobuz playlists in search results. App does.

4. Bluesound support doesn't play at all well with Safari.”

ENJOY YOUR NEW SYSTEM. ???

Thanks for the sonopad suggestion. Could work for a lot.

And thanks Burt. I have migrated indeed but this kind of message does not yet serve any purpose in the Bluesound community. Maybe in a couple of years. I have raised my concerns there however on how long it will take for them to follow sonos in this run for economic growth.

And I have not entirely migrated. In my business we still use sonos in multiple areas. Not happily but not as flexible there to just change that to a different system.

But thanks for the smile. 🙂 back.

Thanks for the sonopad suggestion. Could work for a lot.

And thanks Burt. I have migrated indeed but this kind of message does not yet serve any purpose in the Bluesound community. Maybe in a couple of years. I have raised my concerns there however on how long it will take for them to follow sonos in this run for economic growth.

And I have not entirely migrated. In my business we still use sonos in multiple areas. Not happily but not as flexible there to just change that to a different system.

But thanks for the smile. 🙂 back.

Look I am not a Sonos fanboy by any stretch. I was hopping mad about the changes made to the queue Management and also could have done without the latest update to be honest. But it is still a great system and compares very favorably with any other you can think of. The others are not without glaring deficiencies as well. So threats of selling etc are quite humorous to me because I am sure you would realize that the grass is often not greener and in the face of challenges sometimes it’s better to stick with what you have. This is one such case for me.

I will continue to share more views strongly and openly with Sonos. I cannot at this time make a jumping ship case.

Mr Deezz I just entertained myself by visiting the Bluesound forum and funny enough below is the first post I landed on:

“Multi-platform search, Apple Music and others
I have recently moved from Sonos to Bluesound but am fast regretting this decision as at least 2 key features are missing.

1. Cross platform search - it's very clunky to have to search each source. I have Qobuz, Tidal, My own library and Apple Music. Sonos is so much more user friendly

2. Apple Music - once again Sonos has support for Apple Music whilst BS doesnt. So it's not a technical issue or a problem at Apple's end one would assume. I can see requests going back years for this and no good reason why it hasn't been added. Just how many Apple Music users are there in the world!

3. OSX version of BS doesnt list Qobuz playlists in search results. App does.

4. Bluesound support doesn't play at all well with Safari.”

ENJOY YOUR NEW SYSTEM. ???

Thanks for the smiles indeed. That’s correct. But not a problem when using only Deezer. Multi platform searching can slow down searching significantly as I have experienced using Deezer, Spotify, Apple Music and a local database at the same time and cannot be switched off. I prefer the search per service.

The iPad version of the controller is beautiful with all relevant info nicely presented.

As said Bluesound is not perfect. But for our family way more enjoyable that the recent sonos app experience. For us sonos is less perfect.

I truly wish sonos would be doing something about the end user experience since we depend on it in our business. But I don’t count on it anymore.

But we’re diverting from the point I wanted to make. Sonos has changed and will not change back. Deal with it, stop complaining or take your loss and spend your time and money elsewhere.

However I do like the conversations here and I certainly like the people working for sonos. I do believe the people in sonos have the best intentions and want to be proud in what they do. And you can’t please all.

I have nothing to deal with Deezz. Sonos’ forever change is a terminal problem for you - not me. And like you say I do believe the guys st Sonos are genuinely working to improve the system for all.