Planet Radio doesn't play premium services

Question

Hi, I subscribe to the PlanetRadio service to listen to Scala Radio without the adverts. I have successfully used this feature on my Sonos system for the past year however in the last fews weeks, the Premium features are not recognised and I get all the adverts.

My PlanetRadio subscription works fine on my iphone and ipad.

I have tried everything I can think of…

Re-authorizing the service
Removing the service and re-adding.
Shutting down all my Sonos devices and starting up using one factory reset Play 1

The problem persists.

Does anyone else have a similar issue? Any solutions? I have contacts PlanetRadio but they’ve only suggested the basic re-authorizing steps.

Tim.

Corry P · Accepted Answer

Hi @Tim_162Thanks for your post!I was just now able to add PlanetRadio to my own system using one of our test accounts and was able to play Scala Radio without hearing any ads.I recommend you get in touch with our technical support team who will test one of our accounts on your system - if you get the same successful result as I did, that would be proof that there was a problem with your own PlanetRadio account.You have already taken all the steps I would have suggested, except perhaps rebooting your router (which is admittedly a long-shot, but easy enough to try).I hope this helps.

Tim_162 · Answer

Hi Corry,thanks for your helpful suggestions. I reached out to PlanetRadio and they discovered a discrepancy on my account. I’ve cancelled the account and created a new one with a different email address and it solvedthe problem.regards Tim

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