Prodigy III

patch 14.12

Forum|Forum|4 years ago
July 19, 2022
221 replies
22546 views

Just updated to 14.12 only noticed 2 things

Truplay had to be redone for my arc,sub and surrounds not my 5's and sub

Also volume level seems lower on the arc

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nikid

Enthusiast II

I am not happy with this update. They could have fixed the dialog issue with giving us a center volume control. Now we have all been forced to use their dialog enhancement, which first off seems lower volume than it was before the update. I still need to use the dialog enhancement setting, and now it sounds even more tinny than before. I had trueplay calibration done perfectly for my room over much trial and error and now I have ran it 4 times and can't get it to sound as good as it did before. Sonos needs to provide an update to return the Arc to the way it was before,because this update has ruined things. Also I had an error at the end of the update that said the Arc disconnected during the update and to try again. I clicked the try again and it said everything is up to date. The Arc shows the correct firmware. Not sure what to do now.

Exactly the same for me. I got the same error message at the end of the update. I must renew the trueplay and the volume is very lower than before. Also the sub not the same bass like before. What’s up Sonos? Please role back soon!!!!

Couldnt agree more. Everything is at least 10 volume levels less and just sounds treble biased now, almost tinny. What a shame my £1500 has been ruined by a pathetic update. If it sounded like this in store I simply wouldn't have purchased it. Very angered.

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GuitarSuperstar

Lead Maestro

For those who are experiencing the significantly lower volume levels, I’m curious to know what your setup is. What model TV is the Arc connected to? What media devices are you using? Is the lower volume with both TV and music audio?

"Receive with simplicity everything that happens to you." - Rashi

skullcAuthor

Prodigy III

For those who are experiencing the significantly lower volume levels, I’m curious to know what your setup is. What model TV is the Arc connected to? What media devices are you using? Is the lower volume with both TV and music audio?

I have an lgb8 tv and panasonic 820 bluray plus apple tv 4k the issue is on all sources connected even my xbox series x when gaming

Edit:

Just tried my fire tv cube as well it's the same

Cannot comment on music as i rarely use my arc but I tried music with the same settings as i watch movies and TV and it's the same level

for music playback I use 2 5's and sub for that which are unaffected

Network= livewire cpe pro 3 +eero 6 pro wireless

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Davida111

Trending Lyricist I

Update made the system sound horrible. Before my sub was on 2 now on 8 and still does not sound the same. This is with music and movies.
sound cheap!!!
Sonos please revert back or fix it.

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ItsDaWaves

Contributor I

Not a fan of this update. I just brought my setup arc and sub 3 and was loving it! But these settings have made my sub not sound as good. I can feel the difference and it's not as loud from a far. The settings don't fix it either. I can tell they lowered 30-40hz in the sub and made the arc sound too midrange like. I wish they would rollback the update so I can enjoy the system like I was. I don't have a iPhone to do trueplay. A lot of other people are complaining on the Sonos Facebook page as well.

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nikid

Enthusiast II

For those who are experiencing the significantly lower volume levels, I’m curious to know what your setup is. What model TV is the Arc connected to? What media devices are you using? Is the lower volume with both TV and music audio?

Arc, Sub and Surrounds here. Everything is at least 10 volume levels lower than before. Sounds a lot more tinny now and treble biased. Sonos need to remember the Arc won awards for how it sounded originally. It would not even come runner up with how it sounds now. A 3 minute software update has turned the whole lot into an utter shambles and a pain to the ears. If I heard it like this in a store I simply wouldn't have bought it. I was proud to have Sonos in my lounge, heaven forbid I get visitors wanting a demo because it's now shameful and an embarrassment.

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nikid

Enthusiast II

Not a fan of this update. I just brought my setup arc and sub 3 and was loving it! But these settings have made my sub not sound as good. I can feel the difference and it's not as loud from a far. The settings don't fix it either. I can tell they lowered 30-40hz in the sub and made the arc sound too midrange like. I wish they would rollback the update so I can enjoy the system like I was. I don't have a iPhone to do trueplay. A lot of other people are complaining on the Sonos Facebook page as well.

Arc, Sub and Surrounds here. Everything is at least 10 volume levels lower than before. Sounds a lot more tinny now and treble biased. Sonos need to remember the Arc won awards for how it sounded originally. It would not even come runner up with how it sounds now. A 3 minute software update has turned the whole lot into an utter shambles and a pain to the ears. If I heard it like this in a store I simply wouldn't have bought it. I was proud to have Sonos in my lounge, heaven forbid I get visitors wanting a demo because it's now shameful and an embarrassment.

N

nikid

Enthusiast II

I just updated my sonos setup to 14.12 and all I can say is that I’m very dissappointed with Sonos. I have an Arc, sub x 2 (Gen 2 and Gen 3) and 2 play One’s. Since the update, I’ve redone the trueplay and I can feel the subs moving but there is no bass. Has anyone else encountered this? I’ve turned the sub level to max and there was barely any difference. I also reboot the entire system and no change.

Arc, Sub and Surrounds here too. Everything is at least 10 volume levels lower than before. Sounds a lot more tinny now and mid-treble biased. Sonos need to remember the Arc won awards for how it sounded originally. It would not even come runner up with how it sounds now. A 3 minute software update has turned the whole lot into an utter shambles and a pain to the ears. If I heard it like this in a store I simply wouldn't have bought it. I was proud to have Sonos in my lounge, heaven forbid I get visitors wanting a demo because it's now shameful and an embarrassment.

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ItsDaWaves

Contributor I

Just updated to 14.12 only noticed 2 things

Truplay had to be redone for my arc,sub and surrounds not my 5's and sub

Also volume level seems lower on the arc

The same for me also, arc + sub sounds quieter

Not happy with this update I have had to turn up bass and sub levels and double overall volume to get what I had before

I had no clarity issues unless this is music related as i only use my arc system for movies and TV

Should have known better and waited before updating

Other than having to increase the volume, do you notice any improvement with the audio quality especially with dialog?

Just a lot of midrange. It's offensive

Zeek78

Enthusiast II

This update ruined my sub. Now it sounds like a 100 dollar Chinese plastic speaker ☹️

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