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hughjarvis
Trending Lyricist I
Oct 29, 2019 12:13 PM UTC
Answered

odd notification: Stopping the service...

I have an old Droid Turbo. A Sonos notification popped up yesterday stating "Stopping the service may affect Sonos homescreen widgets.". And a link to Stop Service.  

There was an update, which I have now installed, but the notification remains. 

I can't clear it.  I restarted my phone. Still there.

Anyone know why it's there and how to clear it..?  I didn't generate it.

Thanks!

 

 

 

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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      Oct 29, 2019 4:37 PM UTC

      Hi folks, nothing to worry about this one, we’re looking into if we can have it removed. If you’re seeing it though, for most Android versions, if you tap and hold on the notification, there will be an option to hide the notification without affecting the service behavior. 

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      ruppworld
      Contributor I
      Nov 23, 2019 8:45 PM UTC

      I’m seeing this same issue on my new Galaxy S10+.  If I stop the background notifications I can no longer close the app using the X on the notification display.  This leaves Sonos running all the time in the task bar.  Is there a better or alternative Sonos app that works on newer devices?

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      IcyKettle
      Nov 23, 2019 11:09 PM UTC

      It only occurred to me in the past few days that it’s using the widget that is triggering this bug. So, I’ve just removed my widget for now, until this gets sorted out. Not really crazy about the new widget size, anyway. Now the minimum row height is 2. It was 1. Annoying.

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      eske
      Contributor I
      Dec 30, 2019 8:35 AM UTC

      Any update on this? I don't have the widget installed, but still getting the message. As noted above, disabling the notification limits Sonos from functioning properly. (At least on Google Pixel 4 XL running Android 10).  Would love to see a work around for this.

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