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severensm
Contributor I
Sep 15, 2020 2:10 PM UTC
Question

No Sonos notification, no volume controle outside app or at lock screen.

I’m recently unable to control my Sonos volume from the start- or lockscreen. Only when inside the app itself.
Sonos isn’t in my notifications anymore either..

Every option needed is enabled inside the app. Battery optimisation for Sonos is turned off.
I tried deleting and re-installing the S2 app, without resolution.
Any idea what I can do to resolve this?

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11 replies

Airgetlam
Airgetlam
Sep 15, 2020 3:07 PM UTC

Might be helpful to let the community know what sort of device you’re running the controller on. In order to determine what possible solutions are available.

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Bruce
severensmAuthor
Contributor I
Sep 15, 2020 3:11 PM UTC

Oh yeah of course.
I’m using a One Plus Nord running Android 10

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    Simon B
    Simon B
    Retired Sonos Staff
    Sep 15, 2020 5:28 PM UTC

    Hi @severensm, thank you for reaching out. and thanks for assisting @Airgetlam. About your concern, We are aware that notifications are not working on OnePlus devices as expected when using it in the S2 app, and thanks for letting us know. Our engineering team is working to address the issue and it will be addressed in a future software update. The alternative as of the moment is using a non OnePlus device. Rest assured that we are doing our best to improve your experience with the app and Sonos products. I’ll send you a private message once the issue is fixed.

    Keep me in the know with the advice above.


    The Sonos community is always here to help. 

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    severensmAuthor
    Contributor I
    Sep 16, 2020 6:13 AM UTC

    Ok, thank you for the response.

    Good to know I can stop looking for a solution, and just await the necessary update.

     

    Kind regards

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    Simon B
    Simon B
    Retired Sonos Staff
    Sep 16, 2020 3:28 PM UTC

    Hi @severensm, thanks for the update and your understanding about the situation, I’ll keep you posted.

    If you have other questions with your Sonos products, feel free to reach out.

    The Sonos community is always here to help.

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    Mats_8
    Contributor I
    Sep 18, 2020 12:30 PM UTC

    Hi, 

    I got the same problem as @severensm. It started today. It all worked fine until a couple of hours ago. I'm on oneplus nord as well. And I have made sure everything is as it should be with the app…

    Just so you know ;-)

    Thank you 

    Mats

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    Simon B
    Simon B
    Retired Sonos Staff
    Sep 18, 2020 4:51 PM UTC

    Hi @Mats_8, Thank you for reaching out and welcome to the community. I’m glad that it already worked on your end. I’ll have to check this with our team since we don't have any updates yet that the issue has been resolved. @severensm  I’ll have you updated regarding this issue. Thank you. 

    The Sonos community is always here to help.

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    Anders Vinther
    Lyricist II
    Oct 27, 2020 4:40 PM UTC

    I also have the issue on a One Plus device. And I do not have the option to change my phone to another manufacturer :-)

     

    When do you expect this to be fixed?

    Thanks, Anders

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    Simon B
    Simon B
    Retired Sonos Staff
    Oct 27, 2020 5:09 PM UTC

    Hi @Anders Vinther, Thank you for reaching out and welcome to the community. Sorry to hear that you have the same concern for your Sonos App on your OnePlus device. I checked it with our specialists, and we are still waiting for a fix for this issue. We’ll have an update on this thread once it has been fixed. 

    Let me know your thoughts with the advice above.

    We're here to answer any further questions you have.

     

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    Anders Vinther
    Lyricist II
    Oct 27, 2020 5:12 PM UTC

    Hi Simon,

     

    Thanks for the quick reply.

     

    Is there any indication of when a fix will be ready…

     

    Regards, Anders

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