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SimonMidd
Contributor I
Nov 3, 2019 5:22 PM UTC
Question

No Menu on App

Been trying to connect speakers all day as unplugged one last night and not working.  There is no settings or menu on the app and wondering if anyone else has same problem?

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    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 6:13 PM UTC

    No running it as we normally do it was working fine yesterday evening all we did was unplug  one speaker to move it  and it would not reconnect.

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    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 6:18 PM UTC

    By running it normally I mean no extenders and no mesh. 👍🏻

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    Airgetlam
    Airgetlam
    Nov 3, 2019 6:25 PM UTC

    Hmm. If you’ve tried an Ethernet cable, and it still doesn’t connect, I’d recommend that you contact Sonos Support directly to discuss it. 

    I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

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    Bruce
      SimonMiddAuthor
      Contributor I
      Nov 3, 2019 6:34 PM UTC

      Thanks for your help I will have to call them in the morning. 

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