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SimonMidd
Contributor I
Nov 3, 2019 5:22 PM UTC
Question

No Menu on App

Been trying to connect speakers all day as unplugged one last night and not working.  There is no settings or menu on the app and wondering if anyone else has same problem?

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    14 replies

    Stuart_W
    Stuart_W
    World-Class Superstar
    Nov 3, 2019 5:48 PM UTC

    This usually happens when the software versions on speakers/app do not match. Make sure your device is capable of being updated to latest software and then update

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    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Airgetlam
    Airgetlam
    Nov 3, 2019 5:56 PM UTC

    I’m also wondering if it might have to do with the font size settings on the device forcing the bottom tabs off the screen. What device are you running the controller on?

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    Bruce
    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 5:58 PM UTC

    Sonos app version is 10.5, software on speakers was updated yesterday evening not sure what version it is because i can no longer access them through the app, any help appreciated.

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    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 6:00 PM UTC

     

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    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 6:02 PM UTC

    I get that screen when I tap the room settings button it just refreshes to the same screen.

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    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 6:02 PM UTC

    If I hit the more options tab all I get is this

     

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    Airgetlam
    Airgetlam
    Nov 3, 2019 6:04 PM UTC

    Ah, I misunderstood the issue. 
     

    Have you tried connecting one speaker to your router with an Ethernet cable?

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    Bruce
    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 6:05 PM UTC

    Hi I am running g it on Andriod samsung 8, wife as it on samsung 9 and daughter on the I phone xr we get the same screen.

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    SimonMiddAuthor
    Contributor I
    Nov 3, 2019 6:06 PM UTC

    Yes tried running one speaker through ethernet and we still have the same Issue

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    Airgetlam
    Airgetlam
    Nov 3, 2019 6:08 PM UTC

    Is there any possibility that you’re running a mesh network, or network extenders?

     

    And Stuart_W, my apologies for stomping on you. 

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    Bruce
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