Skip to main content
djpegg65
Contributor I
Apr 15, 2018 7:34 PM UTC
Answered

New Sonos Macbook app no longer controls volume but the iphone does

I just took the new update form Sonos for both the ios and macbook and now i cannot control the volume or mute from the Mac but the iPhone still works. Any ETA on a fix?
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
      ratty
      rattyAnswer
      Apr 15, 2018 7:40 PM UTC
      Remove the Mac controller and reinstall from https://www.sonos.com/support. Be sure to 'add to an existing system'.
      View in thread

      4 replies

      ratty
      rattyAnswer
      Apr 15, 2018 7:40 PM UTC
      Remove the Mac controller and reinstall from https://www.sonos.com/support. Be sure to 'add to an existing system'.
      Translate
        Chris
        Chris
        Lead Maestro
        Apr 15, 2018 7:49 PM UTC
        Yea I have seen a few posts where the update on mac controllers this time around has caused issues. Deleting and re-installing as ratty says should clear it up.
        Translate
        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          djpegg65Author
          Contributor I
          Apr 15, 2018 8:44 PM UTC
          That worked. Thanks
          Translate
            montaro
            Lyricist I
            Oct 18, 2018 7:48 PM UTC
            I just took the new update form Sonos for both the ios and macbook and now i cannot control the volume or mute from the Mac but the iPhone still works. Any ETA on a fix?

            This didn't help with the new Mac OSX Mojava version!
            Translate
            Terms & ConditionsAccessibility statement