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Mercury2021
Contributor I
March 4, 2020

New PC

  • March 4, 2020
  • 19 replies
  • 521 views

Hi Guys

I have a new PC running windows 10, I have rebuilt my library, I can see all the albums and tracks however I can not get any to play, I have tried rebooting me Sonos rooter, bridge and Play 1, I managed to get one track to play this stopped soon after stated, I just get unable to play.  I have tried the methods    ENABLE SMB and DISABLE SMB after watching videos on YouTube via the Sonos website however still no tracks playing 

 

Please help

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    19 replies

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    Mercury2021Author
    Contributor I
    April 20, 2020

    Hi Sedastien

     

    Thanks for getting back. 

     

    I all in folders on my PC hard drive.

    Regards Dave 

    Sebastien D.
    Sebastien D.
    Sonos Staff
    May 2, 2020

    It's possible that a minor network communication issue is what's causing the problem. As a troubleshooting step, start by unplugging both your Wi-Fi router from power for 30 seconds. After they're plugged back in, restart your Desktop. Give everything a few minutes to come back online and then attempt to add the music library share again.

     

    Let meknow how it goes. If you don’t mind, Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue. Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

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    Mercury2021Author
    Contributor I
    May 6, 2020

    Hi Seb

     

    Thanks for getting back I have done as you asked my log number is

    497719391

     

    Kind regards Dave 

    Sebastien D.
    Sebastien D.
    Sonos Staff
    May 6, 2020

    No problem at all, let’s also check your Windows firewall settings are appropriate for use with Sonos. The following guides should help you to that end.

     

    Configuring your firewall to work with Sonos

     

    Configuring Windows to work with Sonos

     

    Let me know what you think.

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    Mercury2021Author
    Contributor I
    May 7, 2020

    Hi Seb

     

    Thanks for the info, I have gone through the setting as in the instructions and my setting are the same, however I’m still having the same problem, the first track plays fine as soon I change track or album, I lose the system.

     

    Any other advice would be much appreciated, as at the moment I have a library of 300gb over 17 folders and not way to playing this via my Sonso.  I can’t understand whats gone wrong I rebuilt my library many time on my old PC without any issues.

     

    Kine regards Dave 

    Sebastien D.
    Sebastien D.
    Sonos Staff
    May 7, 2020

    Hello Dave,

     

    As you have tried the steps highlighted in that guide and you're still having troubles with the connection, we would probably need to have a look at your Music Library configuration through a remote session.

    In that case, do you think it would be possible for you to call us in during weekdays (Mon-Fri 10am-9pm EST), so that we can provide you with live assistance and a remote session on your PC?

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    Mercury2021Author
    Contributor I
    May 8, 2020

    Hi Seb

     

    This is the message I'm getting this was after trying to change tracks

     

    Regards Dave 

    jgatie
    jgatie
    May 8, 2020

    Is your PC going to sleep?  If so, that’s why it can’t be found.  

      Mercury2021Author
      Contributor I
      May 9, 2020

      Hi jgatie

       

      Thanks for the advice, the PC is not going to sleep. 

       

      Kind regards Dave 

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