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Mercury2021
Contributor I
March 4, 2020

New PC

  • March 4, 2020
  • 19 replies
  • 521 views

Hi Guys

I have a new PC running windows 10, I have rebuilt my library, I can see all the albums and tracks however I can not get any to play, I have tried rebooting me Sonos rooter, bridge and Play 1, I managed to get one track to play this stopped soon after stated, I just get unable to play.  I have tried the methods    ENABLE SMB and DISABLE SMB after watching videos on YouTube via the Sonos website however still no tracks playing 

 

Please help

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    19 replies

    jgatie
    jgatie
    March 4, 2020

    Did you remove the old library and add a new one from the new PC?  If not, you must.  See these links:

     

    Removing your music library

     

    Adding and updating your music library

     

    Mercury2021Author
    Contributor I
    March 5, 2020

    Hi jgatie

     

    Thanks for the advice. Yes I removed the old one from my old PC, I still have the old PC and now only use ift for downloading I have also deleted the Sonos software from my old PC. 

     

    Kind regards Mercury2021 

    jgatie
    jgatie
    March 5, 2020

    Hi jgatie

     

    Thanks for the advice. Yes I removed the old one from my old PC, I still have the old PC and now only use ift for downloading I have also deleted the Sonos software from my old PC. 

     

    Kind regards Mercury2021 

     

    I’m afraid you have misunderstood.  Your Sonos devices are where the library information is stored, not the Sonos software.  Therefore, deleting the software from the old PC makes no difference, the Sonos devices themselves are still looking for the library on the old PC. You need to follow the links given above to delete the old library information from the Sonos devices, and then add the new library to the Sonos devices.  

      Mercury2021Author
      Contributor I
      March 5, 2020

      Hi  jgatie

       

      Yes I did just as in the link first before adding the library on my new PC. Below is my new library on the new PC

       

      Kind regards mercury2021 

       

      controlav
      controlav
      Lead Maestro
      March 6, 2020

      So it is working now? i am confused. You should set up your library using the PC Sonos app, as that can fix the file permissions if necessary, and also sets up the http file daemon service. The screenshot is from the iOS app, which cannot do any of that. (Plus why so many shares, but that is orthogonal).

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      amun
      March 6, 2020

      So it is working now? i am confused. You should set up your library using the PC Sonos app, as that can fix the file permissions if necessary, and also sets up the http file daemon service. The screenshot is from the iOS app, which cannot do any of that. (Plus why so many shares, but that is orthogonal).

      Huh? So some setup has to b done from a PC still, after everything was moved to phones?

      controlav
      controlav
      Lead Maestro
      March 6, 2020

      Huh? So some setup has to b done from a PC still, after everything was moved to phones?

      If the files are on a PC, duh yeah.

      Phones can’t just magically access all the stuff on your PC. That would be kind of a enormous security hole.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      amun
      March 6, 2020

      Huh? So some setup has to b done from a PC still, after everything was moved to phones?

      If the files are on a PC, duh yeah.

      Phones can’t just magically access all the stuff on your PC. That would be kind of a enormous security hole.

      I seem to have an ‘add shared music folder’ on my android phone, which one assumes would be used to add a share….

      Mercury2021Author
      Contributor I
      March 6, 2020

      Hi guys 

       

      Sorry for the confusion. 

       

      I have deleted all the folders and music from my old PC following the Sonos instructions I have added my new library on my new PC following the instructions.  I have tryed adding all the music as individual folders and all in one go in My Music, every time the first track plays fine as soon as it change track the system can not access the foldernof My Music. I have also have an error message 1001 and 1002 I have rebooted the system this make no difference.

       

      I have added music librarys using Sonos for many years and never had any issues in the past.

       

      Any help would be much appreciated 

       

      Regards mercury2021 

      Sebastien D.
      Sebastien D.
      Sonos Staff
      March 25, 2020

      Hi there,

      Is the music filed being streamed from a NAS, external hard drive, from a local storage on a computer, or mobile device on the local area network?

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