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owen1832
Contributor I
Oct 11, 2017 1:48 PM UTC

New App Upgrade - HORRID

The new interface is nearly impossible to use... it doesn't even make sense how it works in relation to the previous interface which was better than good enough. As someone that has thousands of dollars invested in sonos I have to voice my utter disgust for this new app. PLs comment below and lets get Sonos to roll back from this atrocious attempt at an upgrade.
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      nikful
      Contributor I
      Nov 4, 2017 9:39 PM UTC
      I am one of many who have said the nav bar should always be visible. I think that will happen sooner rather than later
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      nikful
      Contributor I
      Nov 4, 2017 9:40 PM UTC
      You think they will listen to both of us?
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      John B
      Nov 4, 2017 10:47 PM UTC
      You think they will listen to both of us?And to many others. Yes. They have stated that they are working on several aspects in the light of feedback. We shall have to wait and see.
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      User103951
      Renowned Enthusiast I
      Nov 6, 2017 7:50 AM UTC
      We shall have to wait and see.
      And keep our fingers crossed they wont make things even worse.
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        John B
        Nov 6, 2017 8:26 AM UTC
        We shall have to wait and see.
        And keep our fingers crossed they wont make things even worse.        Whether they do or not, I am sure there will be those who think they have.

        Out of curiosity, and an attempt to be constructive, what controller device do you primarily use? I think the change from 7.4 to 8.0 may have been a much bigger change for tablet users than phone app users. That is obviously a generalisation and there are clearly some unhappy phone users. But I wonder if it might be a part of our widely differing perceptions?
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        kluman
        Contributor I
        Nov 6, 2017 3:50 PM UTC
        The new app sucks. I'm often listening to music and when I want to switch my speakers to the TV, I have no idea how to. And when I manage to, I have no idea how it even happened like I'm just mashing buttons and making it work through sheer will. Nothing about the app feels right.


        I completely agree. I haven't been on the forum in years, but signed in again to lend my voice on this pile of garbage.
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          Aray208
          Lyricist II
          Nov 9, 2017 2:18 PM UTC
          I showed my wife what to do if any of the speakers didn’t come on, she’s not very tech minded but could understand and use the old app, but now, with this new app, she’s lost! No good asking me wife coz I’m lost too!! Hate it!
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            J Lagrue
            Lyricist I
            Nov 15, 2017 1:05 PM UTC
            It's infuriating.

            Search for an Artist returns values from Amazon Music (which I do have) and Spotify (which I do not, and thus is useless). It does not return any music from my local Kodi music library even though it is connected to Sonos.

            If I select and album from Amazon music I can add it to the queue; if I select an album from my local library I can only add a song to the queue, not the album.

            It's broken in all sorts of ways 😞
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              Raidillon
              Trending Lyricist I
              Nov 29, 2017 8:27 PM UTC
              Update 11/29: Now there are 6100 reviews with 1 star.

              SONOS: LISTEN TO YOUR COMMUNITY

              #ROLLBACK



              Yea, most users hate it.

              Change in Google Play Store reviews from 10/7/2017 to 10/13/2017:

              5 star: +7
              4 star: -1
              3 star: +16
              2 star: +97
              1 star: +288

              I would be interested in stats from the Apple Store. Judging by the newest reviews, the response is similar.

              Screenshot from 10/7/2017


              Screenshot from 10/13/2017

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                jgatie
                jgatie
                Nov 29, 2017 9:09 PM UTC
                You aren't getting a freaking rollback! If you want to be usefull, stop this rollback nonsense and instead, give some actual constructive feedback on how to improve the new app.

                And no, saying "Make the new app like the old one" is not actual constructive feedback.
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