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Contributor I
October 11, 2017

New App Upgrade - HORRID

  • October 11, 2017
  • 107 replies
  • 4850 views
The new interface is nearly impossible to use... it doesn't even make sense how it works in relation to the previous interface which was better than good enough. As someone that has thousands of dollars invested in sonos I have to voice my utter disgust for this new app. PLs comment below and lets get Sonos to roll back from this atrocious attempt at an upgrade.
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    107 replies

    Enthusiast I
    January 8, 2018
    "Easy" is a bit of an exaggeration don't you think? "Easy" doesn't require a link with directions. "Easy" is when Lemko_rj didn't need a link to figure out how to play music in the room he/she wants.
    January 8, 2018
    "Easy" is a bit of an exaggeration don't you think? "Easy" doesn't require a link with directions. "Easy" is when Lemko_rj didn't need a link to figure out how to play music in the room he/she wants.I am just trying to help. Sneer if you must.
    Renowned Enthusiast I
    January 8, 2018
    I am just trying to help. Sneer if you must.
    Try expressing some sympathy with people having to suffer this app - instead of telling them it's actually easy and almost implying it's their mental capacity that's the problem - and explain that your guide may help them deal with it. It'll be a lot more appreciated.
    January 8, 2018
    I am just trying to help. Sneer if you must.
    Try expressing some sympathy with people having to suffer this app - instead of telling them it's actually easy and almost implying it's their mental capacity that's the problem - and explain that your guide may help them deal with it. It'll be a lot more appreciated.
    I have already made it clear how much I value your opinion. I see no point in commenting further.
    Renowned Enthusiast I
    January 9, 2018
    I have already made it clear how much I value your opinion. I see no point in commenting further.
    I am just trying to help. Sneer if you must.
    January 9, 2018
    I have already made it clear how much I value your opinion. I see no point in commenting further.
    I am just trying to help. Sneer if you must.
    lol. At least you give me a few laughs, even if you contribute nothing of real value.
    jgatie
    January 9, 2018
    Don't fret John B, it's not like he is trying to stop you from posting by implying some sort of insult or offense is inherent in your personal opinion that it is easy to change rooms. Nah! He's just "helping" out.
    Enthusiast II
    January 9, 2018
    Don't fret John B, it's not like he is trying to stop you from posting by implying some sort of insult or offense is inherent in your personal opinion that it is easy to change rooms. Nah! He's just "helping" out.

    Your reading comprehension sucks. JohnB said:

    "It is in fact quite easy to get music playing in the room you want,..."

    A fact? Really? Hilarious you 2 are all butthurt when customers take offense to this bs "help".
    Avid Contributor III
    January 9, 2018
    Another new joiner to the forum here - and another "I don't like it" unfortunately. I also didn't like the last facelift but I quickly got used to it and ended up loving it. It's taking longer to get used to this one, basically because it's not as self intuitive. As someone mentioned with the previous app you could pass it to anyone and they would make a good stab at using it. This one just doesn't feel as slick and that should be the main goal for a UI, especially for Sonos, who have been very good in this area over the years. Even my Bose loving brother has had to admit in the past they had the upper hand. They probably still do but there certainly seems to be a lot of things they haven't thought through/tested properly this time around. I'm sure it will get there, tweaks will be made, we'll get used to it and all that. I do hope Sonos take some learning from it for the next uplift. The upgrade seems to be more that just a facelift as various bugs have crept in. If Sonos have included changes to the core functionality on top of the facelift it's a dangerous game to play if not tested thoroughly.

    The comments on here saying they will not rollback to the old version are exactly right, to an extent. It's never as broad brush as that. If you're having fundamental loss of functionality due to the upgrade contact Sonos support. If they cannot resolve it they may well provide you with the old version independently as a short term contingency.

    If you're having usability problems/frustration constructive feedback is key to helping Sonos understand where best to focus their efforts. We all have different ways of using their products so will have differing opinions on what is needs to be fixed.

    For me I would like to see the following addressed, in order of preference (on Android):
    1 - Quick access buttons at the bottom disappear on "Now Playing". As already covered these need to be persisted on all screens.
    2 - Widget regularly loses connection. Even when clicking on it takes you into the app which is fully connected. Connection can be re-established by resizing or redeploying the widget. Might be worth mentioning here that room select on the widget is at the top, whereas in the app it is now at the bottom. Best to be consistent, every little helps.
    3 - Rooms screen is large and clunky. I have 5 rooms and always scrolling the wrong way, sods law. All I need to see in that list is the room name and if it is playing something. I don't need to know what it is playing.
    4 - My Sonos - nice idea, poor execution. Large and clunky again with too much scrolling - sideways scrolling as well, horrible. Being able to rearrange the sections is good. Sub tabs across the top for the 3 areas, like the old app, with vertical scrolling would be much easier to navigate.
    5 - Built in torch - I don't like the white background either. It's clean but it's bright, especially when turning off the speaker just as I'm dosing off to sleep.
    6 - Quick grouping - I use this all the time to group/ungroup and it is a little bit iffy at times i.e. seems to take a long time to work out exactly what I've asked it to do. I have a bridge as well so maybe naïvely expecting the bridge to handle this better. I seem to remember this being so much quicker a few major versions ago and has slowed gradually since so maybe an issue with the core firmware rather than the app.
    7 - Browse & Search - as someone mentioned I'm not sure why these 2 functions qualify for their own button. Again you could make use of the sub tabs across the top layout with only one quick access button.
    8 - Drag down on Now Playing - the drag down hardly ever works for me. I end up pulling the notification bar down or nothing happens. I just use the back button to get around it. Not really needed if the quick access buttons are persisted I guess.

    Thanks in advance 🙂
    January 9, 2018
    Don't fret John B, it's not like he is trying to stop you from posting by implying some sort of insult or offense is inherent in your personal opinion that it is easy to change rooms. Nah! He's just "helping" out.Thanks for your support, but I can assure you that there is absolutely no fretting going on over here. I find it interesting that those who have chosen to attack me have chosen to selectively and partially quote me, omitting to mention that I said it was easy 'once you get the hang of it''. I stand by the fact that the following sequence is simple:
    Tap Rooms button. Tap room. Tap Browse, Search, or My Sonos and choose your music.