Contributor I

New App is a Step Backwards

Forum|Forum|8 years ago
October 16, 2017
16 replies
920 views

New App Update is Terrible.... SONOS please listen to your customers and at least give us the option of using the old version. Why are you over thinking it. The previous version was about perfect. I use it everyday and now im fumbling and getting frustrated trying to control various rooms and sources... PLEASE PLEASE PLEASE

UI

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A

Aaron David

Lyricist I

I agree the new app is not a step forward. Its confusing and not user friendly.

J

jprit

Contributor I

The NEW app is absolutely horrible. It is so bad that I had to create an account just to make a comment on how cumbersome it is. It has lost it's luster and ease of use. Please allow us to go BACK to the old App.

S

Sedagive

Contributor I

It's truly the worst. I design interfaces for a living, and it breaks every guideline. It's as if someone from Bizarro world decided to imitate what he thinks a good app would do. No searching in Spotify? Who needs that? And why exploit the best thing about smart phones -- fast vertical scrolling -- when you can substitute horizontal favorites scrolling instead? I hate how I can search for Pink Floyd, and instead of getting a choice of Spotify, Pandora, or my own music, it just starts playing the Pandora list I created -- which is actually not just PF, but a whole bunch of bands. The only improvement is the way it allows me to add or subtract rooms to the list... that actually works, albeit in a very pokey fashion. Honestly, I've just given up on using Sonos for much of anything except for playing Sirius XM channels. I really wish I had not committed so much of my hard-earned money to this platform. Sonos, invest in a high-end UX designer before you lose your customer base!

F

FDT

Lyricist I

Have to agree the the new app is awful. I thought i'd wait though before commenting on it and see if it was just because it's a change, as when you are used to something it's easy to just prefer that but after a while it's just not as user friendly. Have to say after owning my first piece of Sonos for 5 years this is the WORST update to date.