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Contributor I
October 16, 2017

New App is a Step Backwards

  • October 16, 2017
  • 16 replies
  • 920 views
New App Update is Terrible.... SONOS please listen to your customers and at least give us the option of using the old version. Why are you over thinking it. The previous version was about perfect. I use it everyday and now im fumbling and getting frustrated trying to control various rooms and sources... PLEASE PLEASE PLEASE
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16 replies

Edward7142
Lyricist I
October 17, 2017
I absolutely agree. I was a HUGE salesman for SONOS. I would absolutely not recommend it now.
airforceteacher
Headliner I
October 17, 2017
Adding my vote - not a fan of the new app, but I'll give it some more time to see if it's just an unfamiliarity issue.
Lyricist I
October 17, 2017
New app forced me to re-sign up to each music service, reconfigure all players and still isn't there nearly as well as before. Sonos=time suck and lameness I'm really bummed.
Enthusiast II
October 22, 2017
Agree, the old controller was much better, the new one drives me nutts, to many screens to navigate
Regards Peter
Lyricist III
October 22, 2017
I agree, the way selecting rooms (which is the second most used function after selecting a song) does not work well. (click means touch display on your smartphone/Tablet). Sometimes the app confuses and creates a group, although you only selected one room. For example: Instead of one click on selecting room 2 on previous app version (Unselect room 1/select room 2), you have to unselect room 1(one click) + select room 2 (second click), and it is not very responsive.
October 22, 2017
Are you referring to the quick grouping facility that is near the bottom of the Now Playing screen? If so then you seem to be mis-using it.

If you want identical functionality to the previous app, swipe down the Now Playing screen and touch the Rooms button on the tab bar. Hopefully the next version of the app will have the tab bar on the Now Playing screen without the need to swipe down.
pwt
Virtuoso
October 22, 2017
New app forced me to re-sign up to each music service, reconfigure all players

The updated app required no such reconfiguration in my case, across two housholds. It's as simple and straightforward as with previous updates.
4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
Ken_Griffiths
October 22, 2017
Are you referring to the quick grouping facility that is near the bottom of the Now Playing screen? If so then you seem to be mis-using it.

If you want identical functionality to the previous app, swipe down the Now Playing screen and touch the Rooms button on the tab bar. Hopefully the next version of the app will have the tab bar on the Now Playing screen without the need to swipe down.


Yes, I think John B. is correct, some people are confusing the small (quick) group-rooms facility with the Rooms tab... I also agree that the main bottom bar should be on view to the end-user at all times and not hidden by the 'now playing screen'. In fact, I would like to see the 'now playing screen' have a tab all of its own on the main bottom bar.
pwt
Virtuoso
October 22, 2017
In fact, I would like to see the 'now playing screen' have a tab all of its own on the main bottom bar.

I like that idea.
4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
Lyricist I
November 8, 2017
The NEW app is absolutely horrible. It is so bad that I had to create an account just to make a comment on how cumbersome it is. It has lost it's luster and ease of use. Please allow us to go BACK to the old App.