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Trending Lyricist I
September 25, 2012

Need possibility of adding delay in addition to the normal 70ms

  • September 25, 2012
  • 167 replies
  • 13277 views
Hi, I'm very excited about Sonos, and recently upgraded AV Receivers to be able to seamlessly switch inputs from CD/DVD/Phono/Sonos while using the Autoplay function in Sonos. Fantastic idea, (and very surprised not everyone's doing this), BUT I find that my system is no longer in sync (the Sonos P3's and P5 are ahead of the sound coming through the Connect via Hifi). I did not have this issue with the lower end Denon 1911, but I do now with the 3313. I can add delay with the 3313, but that doesn't help me since it's the other Sonos modules that are ahead of the Denon. Adding the possibility of adding delay (in addition to the required 70ms for processing) would make my system whole again.
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    167 replies

    Trending Lyricist I
    January 10, 2014
    I suggest you return all your Sonos stuff with a letter explaining why....Maybe that will get their attention.  Alternatives:  HTD makes a pretty good solution, Elan or Savant are the best, but will cost you.  I can confirm that all three of those can adjust for zone delay introduced by modern audio processors.  The thing that pisses me off about Sonos is:  THIS USED TO BE A FEATURE...in very old software versions and they got rid of it for some reason?????? 
    Lyricist III
    January 10, 2014
    That's too bad... I still have a few days until I can't return them anymore, I'll wait until then. Please sonos, break the silence.
    Trending Lyricist I
    January 10, 2014
    FYI - Sonos is NOT a high end system...It is among the cheapest out there...will lets say "most affordable" since I do believe the Sonos hardware is quality.  You can do a entire house with Sonos for under 5K, I have installed systems costing 250K+, of course those systems are far more capable as far as integrating with other systems such as pools, lighting, HVAC, alarms, etc....Sonos just doesn't realize how much a site like this hurts them...anyone doing research will find this and steer clear.
    Lyricist III
    January 10, 2014
    Yeah, those hits must add up very quickly.  Past AND future sales...  I for one, wouldn't have invested so much in Sonos product if I had known this before.  I feel that they're practically doing *false advertising. 

    * They should at least put a warning in "small print".  "Won't work properly with most moderns Hi-Fi systems."
    Lyricist I
    January 13, 2014
    I send back my connect, because i don't accept the delay to yamaha.
    Lyricist I
    January 15, 2014
    This problem needs to be posted to twitter by all, that seems to be the only way to get any attention these days, i have!!
    Post it as a warning to potential customers and see if it gets us a reply
    Trending Lyricist I
    January 15, 2014
    Latest response from Sonos....It's the same thing I got 2 years ago, and several times after that....

    Discussion Thread
     Response Via Email (Ryan S.)01/10/2014 05:27 PM Hello,

    We understand the interest in this feature and thanks for the heads up on the latest comments. We are watching the threads on Ask and listening. There aren't any updates regarding the ability to add a delay on your Sonos components around the house. Currently we have very complicated protocols around syncing the timing on all of your components, but that means that the CONNECT may be out of sync from others if your receiver is taking too long to process the signal. This thread is still under consideration, a status meaning we aren't ready to announce anything.

    At this time, I don't have an update for you or other customers eagerly awaiting a status change, but rest assured, we will be letting you know as soon as anything is able to be made public. Right now, we appreciate your all enthusiasm and patience until we have something to share.

    Cheers,

    Ryan S.
    Sonos Customer Care  Customer By Web Form (Creative Network Solutions Calanchini)
    Lyricist I
    January 30, 2014
    We need delay compensation NOW! What is happening on this issue???
    Lyricist I
    January 30, 2014
    Agreed. The above says nothing. Adding a manual delay would not interrupt "complicated protocols". By nature, it would be a simple addition which users could emply themselves. This response assumes all of us are idiots.
    Lyricist III
    January 30, 2014
    Nobody at sonos obviously thinks this is a problem, yet I know having talked to a lot of people it is losing them massive amounts of business, amongst people with receivers who would undoubtedly invest in sonos systems, if the would integrate with them , however due to this issue they are unwilling to do so!!!! Please Sonos take this issue seriously it's making yourselves look bad at quality customer service.