Contributor I

Answered

My Sonos has been hacked - Pewdiepie

Forum|Forum|7 years ago
December 6, 2018
21 replies
4826 views

I'm not a techie person and my Sonos has been hacked - playing someone else music with a scrolling message telling me to subscribe to Pewpiedie and to secure my system: any help???

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Best answer by Ryan S

In case anyone finds this thread with a search, we've published an announcement on the topic here. This is the result of a prank, made possible by misconfigured networks.

To make sure you're not vulnerable, we encourage all Sonos users to follow best practices for securing home networks and to turn on automatic updates. Best practices include securing home networks with unique passwords on routers and wireless networks, turning on firewalls, and ensuring caution when making internal devices publicly available, such as through port forwarding or another protocol.

Ryan S

Retired Sonos Staff

Hi jdcseattle,

Would you mind submitting a diagnostic from your system so we can get a closer look? Can you please follow the directions here and let us know the number that comes up? It's possible that your players aren't behind a router or are accessible to the internet due to a misconfiguration or unusual setup.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

jdcseattleAuthor

Contributor I

Done. #1872225318. Thanks.

H

hunterpollitt

Lyricist I

I just experienced the same Pewdiepie hack in Seattle this morning. Diagnostics submitted #134042618.

Ryan S

Retired Sonos Staff

Thanks jdcseattle, it looks like your home network is misconfigured, putting all of your devices public. To get this resolved quickest, we'd be happy to work with you over the phone. I'll be sending you a private message in a moment to follow up. Let's continue there.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan S

Retired Sonos Staff

@hunterpollitt, your network is also similarly misconfigured. I'll be sending you a private message to follow up as well.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ryan SAnswer

Retired Sonos Staff

In case anyone finds this thread with a search, we've published an announcement on the topic here. This is the result of a prank, made possible by misconfigured networks.

To make sure you're not vulnerable, we encourage all Sonos users to follow best practices for securing home networks and to turn on automatic updates. Best practices include securing home networks with unique passwords on routers and wireless networks, turning on firewalls, and ensuring caution when making internal devices publicly available, such as through port forwarding or another protocol.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

B

bd1

Lyricist II

any resolution here? Sonos phone help tells me it's my ISP's problem??

Stanley_4

Grand Maestro

Did you read the post (now) above yours? It may have been made while you were posting.

T

tkemy314

Lyricist I

I’m having the same issue can anyone help?

Stanley_4

Grand Maestro

Contact Sonos support and they can help. The twitter and facebook options are staffed 24x7, phones are open (check the contact page for your area) weekdays or you can hope your post is seen here before sometime Monday.

They aren't giving out public answers that I have seen but I'd bet if you fixed your network so your Sonos gear wasn't exposed to the Internet and powered everything down at once and then brought it back up one at a time it would stop.

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