Contributor I

Answered

My Sonos has been hacked - Pewdiepie

21 replies
4847 views
Translate All

I'm not a techie person and my Sonos has been hacked - playing someone else music with a scrolling message telling me to subscribe to Pewpiedie and to secure my system: any help???

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ryan SAnswer

Retired Sonos Staff

In case anyone finds this thread with a search, we've published an announcement on the topic here. This is the result of a prank, made possible by misconfigured networks.

To make sure you're not vulnerable, we encourage all Sonos users to follow best practices for securing home networks and to turn on automatic updates. Best practices include securing home networks with unique passwords on routers and wireless networks, turning on firewalls, and ensuring caution when making internal devices publicly available, such as through port forwarding or another protocol.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

J

jdcseattleAuthor

Contributor I

All, in case it helps further: I had my router password protected, but it was configured in such a way so that: a) it was acting as bridge and not a standard router; and, so b) all of my devices were set up with public IP addresses, instead of private ones - so, essentially, anyone could get to my attached devises (and did). Sonos team was incredibly responsive and helpful in helping me identify my problem.

Translate

V

vdp

Lyricist I

i have been awake sins 2.30 am and I have been looking at countless pages and threads on the internet. I really need someones help. there are constantly Neonazi's coming through my speakers saying the weirdest stuff ever. with creepy and eerie background sounds. I've finally managed to get it of but I remain with ringing in my ears. I'm losing my mind and just want to jump out of the window.

I looked at the diagnostics number thing a couple of times and so one of those number is 1391570996

please help me figure this thing out.
i barely know what an internet is. let alone I understand anything of these Racist American people waking me up at night. somehow I've always felt unsafe at home. as if there are constantly people there.
... on my computer
... my internet.
... next to me in bed.

I'm losing my mind

Translate

Stanley_4

Grand Maestro

see my reply to your other topic

Translate

S

SoundOne123

Contributor I

Hi RyanS, we also get the same email and believe our system has also been hacked. But after checking the settings it appear our router is configured correctly. Could you please see from your end if our devices are hidden or visible?

Translate

Ryan S

Retired Sonos Staff

Hi, I'm happy to look into it, but to get this resolved fastest, a call to our support line might be best. To get started here, would you mind following the steps here to submit a diagnostic and let me know the number?

We also have some starting suggestions here for making sure your Sonos devices are behind your router on a private network and not exposed.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

SoundOne123

Contributor I

The number is 2117194803

Translate

Ryan S

Retired Sonos Staff

Thanks. Looks like you have a Sonos One that's being given a public IP address and is vulnerable. I noticed you have an Apple router, can you check in Airport utility that the router isn't set in Bridge mode? It should be providing DHCP.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

SoundOne123

Contributor I

Yes - I misread it. It said Off (Bridge Mode) which i misread as Bridge Mode being off. Now set to DHCP.

Translate

Ryan S

Retired Sonos Staff

Great, that should do the trick. If you check under About Sonos, you should see local IP addresses, probably starting with 10.0.0.xxx.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.