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rosswells127
Prodigy I
Jul 16, 2024 10:09 PM UTC
Answered

Music Library Compilations Issue Under 16.3.

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...
 

Does anyone else have this issue?
Ross.

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Corry P
Corry PAnswer
Sonos Staff
Jul 23, 2024 12:02 PM UTC

Hi @rosswells127 

I’m not sure why you posted this twice (please don’t), but we are aware of this issue and are now investigating. Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

147 replies

Contributor I
Sep 11, 2024 5:44 AM UTC

New firmware just out, updating now and will remove / add library to see if anything has been done 

It’s like getting a surprise present. Until you unwrap it you don’t know if you really want it. 😂

Might plug my speakers back in tonight and see what happens 😊

Or coal!!

Seriously? Months and months of waiting to get a fix for a pretty basic function? Compilation albums still not displaying or playing as they should. Beyond contemptible. Surely there are sufficient coders on the payroll at Sonos to remedy this elementary failure. I regret paying Sonos a single cent for its product.

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Lyricist III
Sep 13, 2024 5:28 PM UTC

I feel like I’m in the movie Deliverance, with Sonos as Bill McKinney and I’m Ned Beatty. Completely powerless.

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Lyricist III
Sep 23, 2024 5:34 PM UTC

No fix to the album grouping issues noted here and no further communications from Sonos about progress for a fix? Wow. Unprofessional, to say the least. I’ve been a Sonos customer for 11 years, but this is not giving me confidence in their company.

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Lyricist I
Sep 24, 2024 5:12 PM UTC

I have the same issue, very annoying!  Please get this fixed!

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Lyricist I
Sep 30, 2024 4:01 AM UTC

Yes, it’s infuriating.

As @anorakus mentioned on p.1 of this thread, Folders view provides a workaround (yes, I know we shouldn’t need one) that more or less provides the necessary functionality to play compilation albums.

My theory is that Sonos have been contracted to provide work experience placements for primary school aged wannabe coders, and Sonos has given them this project to cut their teeth on.  This must be at least close to the truth, I would expect high school aged amateur coders to do a better job than this FFS.  Full disclosure - I’m a software engineer, so I have a clue about producing commercial software.  Sonos’ commitment to crappy coding and quality control by randomisation engines is truly breathtaking.

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Contributor I
Oct 4, 2024 7:46 AM UTC

I can't understand why, given the uproar over messing up the user experience for music library users, fixing this isn't a higher priority than it appears to be.  It shouldn't take 6 months to get this resolved, but there isn't any indication as to when it'll fixed in the future.

Prioritising other minor issues that make the app visually better aren't much use when the app has been rendered useless to some users. The folder option isn't a 100% workaround.

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Lyricist I
Oct 4, 2024 7:54 AM UTC

The reality is that I just don't use the app anymore... And when I come to buy more speakers for the purpose of streaming my library, I'm unlikely to buy Sonos. Empty promises, the software hasn't been updated in months despite all the issues. Bored of it now and already changed my behaviour pattern to avoid using the speaker altogether.

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Enthusiast II
Oct 4, 2024 7:58 AM UTC

I can't understand why, given the uproar over messing up the user experience for music library users, fixing this isn't a higher priority than it appears to be.  It shouldn't take 6 months to get this resolved, but there isn't any indication as to when it'll fixed in the future.

Prioritising other minor issues that make the app visually better aren't much use when the app has been rendered useless to some users. The folder option isn't a 100% workaround.

Exactly. Have recommended and installed Sonos for MANY friends during 15 years of use… it’s more than hard to stay loyal.

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Kos
Lyricist III
Oct 4, 2024 8:19 AM UTC

It has been 5 months and unable to play my music collection on my SONOS system. 

Why did SONOS simply not allow users to revert to the previous version?  Such a simple answer.

Is it true that SONOS is moving towards becoming solely a music streaming service with a regular subscription charge?  Would mean that they can reap in money from everyone who purchased the hardware (and no ability to play own music libraries). It’s hard to think of an alternative answer why they are refusing (yes, refusing - it cannot be that hard) to fix the music library issue. 

 

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Contributor I
Oct 4, 2024 10:58 PM UTC

It has been 5 months and unable to play my music collection on my SONOS system. 

Why did SONOS simply not allow users to revert to the previous version?  Such a simple answer.

Is it true that SONOS is moving towards becoming solely a music streaming service with a regular subscription charge?  Would mean that they can reap in money from everyone who purchased the hardware (and no ability to play own music libraries). It’s hard to think of an alternative answer why they are refusing (yes, refusing - it cannot be that hard) to fix the music library issue. 

 

I gave up and downgraded my old setup to S1. Everything works again. I won’t be getting anything Sonos when I next buy audio stuff.

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