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rclark11
Contributor I
January 16, 2018

mandatory software updates

  • January 16, 2018
  • 23 replies
  • 928 views
Is it possible to stop the mandatory software updates? I would prefer to decide when and if I update my controller and system software. As I see it if I am happy with how my system is working why should I go through the hassle and risk making my system worse. I am very unhappy with the last iOS APP and the only reason I updated it was because the old app stopped working SONOS said they need it running on the latest software. It would make sense for SONOS to notify me of a update but until I decide to do the update my system should still be functional.
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      23 replies

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      Chris
      Chris
      Lead Maestro
      May 3, 2018
      So they say next step?
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      andylane68
      andylane68
      Lyricist III
      May 3, 2018
      Exchange it for a new one. £249.
      Keith N
      Keith N
      Sonos Staff
      May 3, 2018
      Hey there, andylane68. Thanks for posting about this! I was able to dig a little deeper into the ticket to get a bit more insight. I see that you are working with one of our original ZP80 units and that some of the memory has gone bad, preventing it from updating. In this situation, the best course of action would be to replace the unit.

      That being said, if you would like to go ahead and get that replacement processed I'll be happy to assist. You’ll also be getting the updated model of the ZP80, called the Connect.

      Feel free to let me know.
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      andylane68
      andylane68
      Lyricist III
      May 3, 2018
      It depends how much the exchange unit will cost.
      Keith N
      Keith N
      Sonos Staff
      May 3, 2018
      Exchange it for a new one. £249.
      Plus any applicable taxes.
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      andylane68
      andylane68
      Lyricist III
      May 3, 2018
      No thanks. Too expensive.
      Stuart_W
      Stuart_W
      World-Class Superstar
      May 3, 2018
      Exchange it for a new one. £249.
      Plus any applicable taxes.

      Keith N

      You might like to consider that UK Law means that the quoted price must INCLUDE VAT (which would be the "applicable tax" in the UK).
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      Keith N
      Keith N
      Sonos Staff
      May 3, 2018
      Stuart_W: Good to know! That price should include VAT and shipping costs, however, local taxes may apply. Although, I’m in the US and don’t normally handle replacement pricing. That’s a different team which would be sending a follow-up email as part of the replacement process.
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      Chris
      Chris
      Lead Maestro
      May 3, 2018
      It is a £100 discount to get new and replace nearly 10 year old model.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        andylane68
        andylane68
        Lyricist III
        May 3, 2018
        £309new. It’s not £100 cheaper.
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