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Contributor I
Jan 16, 2018 12:36 AM UTC

mandatory software updates

Is it possible to stop the mandatory software updates? I would prefer to decide when and if I update my controller and system software. As I see it if I am happy with how my system is working why should I go through the hassle and risk making my system worse. I am very unhappy with the last iOS APP and the only reason I updated it was because the old app stopped working SONOS said they need it running on the latest software. It would make sense for SONOS to notify me of a update but until I decide to do the update my system should still be functional.
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    23 replies

    Chris
    Lead Maestro
    Jan 16, 2018 12:42 AM UTC
    If your unhappy with the last version (and it certainly has its navigation issues) I certainly wouldn't stop updating now as we should be getting an update to that one soon that resolves a lot of the navigation issues.

    But you can go into settings...advanced.. and turn off Auto Check for Updates. With that turned off you should only have to update if you add new equipment (it will force you then).

    But I would say - don't stop now - your at the early release stages in the current version. I would wait until this version matures some before thinking about stopping updates.
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    Lyricist III
    Jan 31, 2018 9:26 PM UTC


    But you can go into settings...advanced.. and turn off Auto Check for Updates. With that turned off you should only have to update if you add new equipment (it will force you then) .

    If you turn off auto updates in settings you will only be forced if adding new equipment.

    This should not be the case. This has caused me the most problems in the past.

    It should not be this way. It's my gear. If I want to keep from updating to a new version of code, for any reason, that is my right. It's my equipment and it's my network. The way Sonos does updates causes more problems than it solves.
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    Chris
    Lead Maestro
    Jan 31, 2018 9:29 PM UTC
    What not be the case ... having to turn off auto update. Not sure what you are saying. Turn off auto update in Sonos. And turn off auto updates in your App Store you won’t have to update (don’t know why you wouldn’t but your option)
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    andylane68
    Lyricist III
    May 3, 2018 4:16 PM UTC
    I have a Sonos Connect that wants to update but it won’t. It keeps failing. Can I turn that off so I can at least use it? Not bothered about having the latest software on it.
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    Chris
    Lead Maestro
    May 3, 2018 4:22 PM UTC
    Usually if I have a stubbornnunit hooking via Ethernet to router will get t to update properly.
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    andylane68
    Lyricist III
    May 3, 2018 5:21 PM UTC
    I’ve tried that. Also set up a hotspot off my phone and connected it to that to fool it into thinking it was on a different network. Nothing works. I find it hard to believe there isn’t a solution to this.
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    Chris
    Lead Maestro
    May 3, 2018 5:42 PM UTC
    Hooked to router and on phone you go to update. Says updating and eventually fails?
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    andylane68
    Lyricist III
    May 3, 2018 5:45 PM UTC
    Yes. It fails half way through the update and says error code 4. Sonos have tried to update it over the phone remotely but they can’t do it.
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    Chris
    Lead Maestro
    May 3, 2018 5:49 PM UTC
    Didn’t they push it up to higher tech support.
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    andylane68
    Lyricist III
    May 3, 2018 5:51 PM UTC
    Yes. It was them who advised me to set up a hotspot. Prior to that they installed a program on my laptop and accessed it remotely to try and force an update but it wouldn’t have it.
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