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davodiablo
Contributor I
March 27, 2020
Answered

Manage options all greyed out.

  • March 27, 2020
  • 4 replies
  • 1841 views

Manage options all greyed out. Sonos version 10.5 Macbookpro 10.15.3 Catalina.

Is this a problem others are having?

 

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    Best answer by davodiablo

    Hi Chris thanks for your help but its seems the greyed out “manage “ menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date.

    4 replies

    Chris
    Chris
    Lead Maestro
    March 28, 2020

    Desktop versions of the Sonos app for some time have not been able to manage system settings.   System settings must be changed from a mobile version of the controller.

    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      davodiabloAuthor
      Contributor I
      March 28, 2020

      Thanks Chris ….I had noticed it greyed for a while but its taken until locksdown for me to investigate.If I go to my phone it asked for a pathway to my library which is on a NAS drive via my macbook.I have no idea how to set this up by my phone so kind of stuck with no music…. suffice to say Sonos have lost another customer.

      Chris
      Chris
      Lead Maestro
      March 28, 2020

      The name of the Nas drive is the server name

      //name of your nas server/

       

      If you pull it up on your mac you will see the name in the address bar at top.

      you should also be able to use ip adress of thenas if you know that like

       

      //192.168.1.1/

       

      if you feel frustrated call sonos on the phone and they will walk you through it

       

       

       

      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      davodiabloAuthorAnswer
      Contributor I
      March 28, 2020

      Hi Chris thanks for your help but its seems the greyed out “manage “ menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date.

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