Skip to main content
davodiablo
Contributor I
Mar 27, 2020 10:11 PM UTC
Answered

Manage options all greyed out.

Manage options all greyed out. Sonos version 10.5 Macbookpro 10.15.3 Catalina.

Is this a problem others are having?

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    davodiabloAnswer
    Contributor I
    Mar 28, 2020 10:03 PM UTC

    Hi Chris thanks for your help but its seems the greyed out “manage “ menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date.

    View in thread

    4 replies

    Chris
    Chris
    Lead Maestro
    Mar 28, 2020 1:20 AM UTC

    Desktop versions of the Sonos app for some time have not been able to manage system settings.   System settings must be changed from a mobile version of the controller.

    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      davodiabloAuthor
      Contributor I
      Mar 28, 2020 1:54 AM UTC

      Thanks Chris ….I had noticed it greyed for a while but its taken until locksdown for me to investigate.If I go to my phone it asked for a pathway to my library which is on a NAS drive via my macbook.I have no idea how to set this up by my phone so kind of stuck with no music…. suffice to say Sonos have lost another customer.

      Translate
      Chris
      Chris
      Lead Maestro
      Mar 28, 2020 2:13 AM UTC

      The name of the Nas drive is the server name

      //name of your nas server/

       

      If you pull it up on your mac you will see the name in the address bar at top.

      you should also be able to use ip adress of thenas if you know that like

       

      //192.168.1.1/

       

      if you feel frustrated call sonos on the phone and they will walk you through it

       

       

       

      Translate
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      davodiabloAuthorAnswer
      Contributor I
      Mar 28, 2020 10:03 PM UTC

      Hi Chris thanks for your help but its seems the greyed out “manage “ menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date.

      Translate
      Terms & ConditionsAccessibility statement