Skip to main content
mxhm
Trending Lyricist I
Sep 10, 2016 5:27 PM UTC
Question

Mac OSX Sierra no longer has "no sleep" setting, so Sonos can't play iTunes library

There is no longer a way to link Sonos to the iTunes library on my iMac. There is no way to set the computer to never sleep (just the display).

What to do? All of the music in my library in inaccessible.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    24 replies

    Show previous replies
    Airgetlam
    Airgetlam
    Jan 25, 2017 10:06 PM UTC
    Geee, did you send in the diagnostic report, and reply with the confirmation number here?
    Translate
    Bruce
    Geee
    Trending Lyricist I
    Jan 25, 2017 10:17 PM UTC
    yeah this is ridiculous. when will the sonos desktop and iPhone apps over ride this ?
    Translate
    Geee
    Trending Lyricist I
    Jan 25, 2017 11:45 PM UTC
    yeah sonos, how are you going to make this work ????
    Translate
    Jeff S
    Jeff S
    Retired Sonos Staff
    Jan 25, 2017 11:56 PM UTC
    yeah sonos, how are you going to make this work ????

    Hi Geee,

    What specifically is the issue you're having? Please send in a diagnostic report and reply with the confirmation number.
    Translate
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    lihof
    Lyricist I
    Feb 1, 2017 12:39 AM UTC
    Has anyone resolved this issue?

    Translate
    Airgetlam
    Airgetlam
    Feb 1, 2017 2:09 AM UTC
    ilhof,

    You should probably be looking at the FAQ regarding for setting up your library on a Mac, I suspect you've got some firewall / permissions issues. You might also want to look at the message before your post, and run a diagnostic, and post the number here, so that the fine folks from Sonos can look at the log files from your system and see what potential specific issues you may have.
    Translate
    Bruce
    Rosensound
    Lyricist I
    Jul 11, 2017 2:42 PM UTC
    I have the same issue and it's been going on for 7 months. My iTunes library will "typically" not play through my system unless all the stars are aligned...and if it does, it's sure to disconnect within a short period.

    Here are a few known issues that prevented Library playback:
    - Computer Sleep settings (I've now made it so my computer will not sleep)
    - Shared Users (Both Users on the computer have access / permission to all files)
    - Connectivity issues - based on Sonos' suggestion, I replaced, renamed and reconfigured my modem.

    My guess is that the Sonos capability is not keeping up with the MacOS updates. I'd love help with this, because after 11 years of being a customer, I can no longer access over 10,000 songs in my library. It's really frustrating.

    I'm included the error message I got just now. Although it says the device is path is not accessible, this is the correct path, powered on and where all the music is stored.

    Any help is greatly appreciated.
    Translate
    Airgetlam
    Airgetlam
    Jul 11, 2017 6:13 PM UTC
    Rosensound,

    Might be helpful to submit a system diagnostic within 10 minutes of getting that popup, so that the error would be in the log files that are submitted. Of course, you'd need to post that diagnostic's number here, so that the Sonos folks would know what they're looking for.
    Translate
    Bruce
    Rosensound
    Lyricist I
    Jul 12, 2017 12:19 AM UTC
    Thanks Airgetlam. I just received the error again - Diagnostic 7597285
    Translate
    Geee
    Trending Lyricist I
    Jul 12, 2017 10:14 AM UTC
    the support for mac is appalling. Im really regretting in having invested in Sonos hardware right now.
    Translate
    Show more replies
    Terms & ConditionsAccessibility statement