Mac OSX Sierra no longer has "no sleep" setting, so Sonos can't play iTunes library

You may encountered a byproduct of using a Beta version of OSX and Sonos hasn't caught up to the new features of the OS.

http://www.hightechdad.com/2016/07/08/how-to-fix-macos-sierra-10-12-beta-blank-screen-crash-after-sleep/

Same problem here.. I re-added the music library and indexed it, and it seemed to work after that..Ohhh.. and not using any beta software

MacOS Sierra works fine with Sonos on my MacBook Pro (17-inch, Early 2011) model. I also have the ability to make my computer "Never Sleep". Although strangely Sonos v6.4 said IT could no longer adjust the sleep function. Must be a bug in the Sonos v6.4 release. However...No Worries!

MacOS Sierra works fine with Sonos on my MacBook Pro (17-inch, Early 2011) model. I also have the ability to make my computer "Never Sleep". Although strangely Sonos v6.4 said IT could no longer adjust the sleep function. Must be a bug in the Sonos v6.4 release. However...No Worries!

I think we have the same Mac Model Year & Software. How were you able to link your iTunes account? The Sonos window displays an error message that says "you must connect your itunes account from a Mac OS device." Any tips?

[quote=MattiswoodThe Sonos window displays an error message that says "you must connect your itunes account from a Mac OS device." Any tips?[/quote]

Hi Mattiswood

MacOS is the new nomenclature used by Apple for its computer operating systems. OSX is no longer used. So...bottom-line you are on a MacOS device. Here's are a few questions. Please attack them in the order shown:

1. Is your computer Authorized for iTunes (Apple will only allow 5 computers to share the same iTunes account)?
2. If Yes to the previous question...Are your tracks in iTunes downloaded to your Mac HD?
3. Do you have the latest Sonos Controller on your Mac (v6.4)?
4. Under Sonos > Preferences > Music Library....do you have the following Folder:
/Users/Your Computer Name/Music - if not...Click "+" to add it
(this path should be identical to the first three entries as shown in iTunes>Preferences>Advanced)

PS
You may want to perform Step 4 just as a refresh which may correct your issue.

Please post back to let us know your results.

Thanks for the reply and the help!

I had already completed these steps several times to no avail. However, I copy and pasted the /Users/Your Computer Name/Music folder from iTunes Advance Preferences and it worked. This was the exact same name as before, but for some reason the copy/paste functionality let me continue with the process.

Thanks again!

Great...Glad the refresh worked!

I have this same problem. The suggestions here either didn't work or I didn't understand how to implement them. Sonos will play radio but won't add a library attached to the iMac with osSierra which lost the "no sleep" mode. I believe this is the problem but haven't gotten a solution.

Hi Idmarquet,

Do you have more than one computers named "imac" on your network? If so, please try renaming one of them and try to add the share again. If not, please send a diagnostic report and reply with the confirmation number.

same question here