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Michael_144
Trending Lyricist I
Dec 2, 2014 6:07 PM UTC

Lower minumum volume level

The lowest volume is too high. I'd like to make use of the sleep-function of the play 3. Works flawlessly, but the lowest volume is still too high. Please set the lowest volume to be less loud, so i can fall asleep peacefully with some music.
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    metten-king
    Lyricist I
    Jan 17, 2017 7:44 AM UTC
    Me too. Bought a Play:1 for my bedroom to use sleep function. Unfortunately, lowest volume is to loud indeed. Please fix
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      iclaushansen
      Contributor II
      Jan 22, 2017 9:03 PM UTC
      HELLO SONOS: Can you please fix this issue!? What's up with ignoring so many people/customers with the same issues?? This has been an issue and a tread for more than 2 years now. It's simple, So get on with it - pls. Also- how very kind it would be to respond thoroughly to the remarks in here. People spend a lot of time and energy addressing these issues, the least you can do is to acknowledge your customers and answer. Thank you.
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        sti
        Trending Lyricist I
        Jan 23, 2017 7:54 AM UTC
        It doesn't look like they're actively participating in this forum. Has anyone tried to raise a ticket with support and refer to this thread?

        Rgds
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          iclaushansen
          Contributor II
          Jan 23, 2017 8:13 AM UTC
          Yes. I did that.
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          sti
          Trending Lyricist I
          Jan 23, 2017 8:26 AM UTC
          Yes. I did that.any response from them?
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          erdek
          Lyricist III
          Jan 27, 2017 3:04 AM UTC
          yeah same here, low volume steps just too loud. Use several Sonos setups in different places to get to sleep(play1, 3 ,5 etc all too loud). Control by Macbook,iphone/ipad app, first step from 0 is just "boom, on". Switched loudness off, bass and treble to minimum, doesn't help.:(
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            Michael_144Author
            Trending Lyricist I
            Feb 13, 2017 9:59 PM UTC
            Don't know how or why, but it seems that the issue is getting worse with time... 😠
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              sti
              Trending Lyricist I
              Feb 14, 2017 6:00 AM UTC
              Don't know how or why, but it seems that the issue is getting worse with time... :@
              I know, yesterday I've opened a case at sonos, let's see! Maybe we all should, so it gains visibility within sonos!
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                sti
                Trending Lyricist I
                Feb 14, 2017 10:28 AM UTC
                Don't know how or why, but it seems that the issue is getting worse with time... :@
                I know, yesterday I've opened a case at sonos, let's see! Maybe we all should, so it gains visibility within sonos!

                Yep, they replied back that they will forward it to their R&D team as feature request!

                As we all knoe how this works, such feature request require a big number of customer requests!

                I encourage you all to open a ticket at sonos support, its straight forward! Just emailaddress and description. https://sonos.custhelp.com/app/ask

                Together we might be able to get this changed!!
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                  Stuart_W
                  Stuart_W
                  World-Class Superstar
                  Feb 14, 2017 11:00 AM UTC
                  You guys saying the "issue is getting worse with time" -presumably you are saying the minimum volume is getting louder?

                  If this is the case why not use a noise meter (Best use an iPhone or iPad as Sonos already have calibration data for those). Select a track from your library and measure the SPL background and with your track playing - Note the location of your phone and orientation relative to the speaker and the time of the track.

                  Do this every few weeks to see if you can actually measure the issue getting worse.
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                  Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
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