Skip to main content
Birgittesp
Contributor I
Jan 8, 2021 4:01 PM UTC
Answered

Login Problem

hey

I cant login, and I have been on profil, and reset and everything is coorect. But in the app I cant log in. What to do

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Ken_Griffiths
Ken_GriffithsAnswer
Jan 8, 2021 4:55 PM UTC

I can only assume you must have another Sonos account, with a different email address/password and that the other account holds your SonosID/Sonos System?

View in thread

8 replies

Ken_Griffiths
Ken_Griffiths
Jan 8, 2021 4:11 PM UTC

The first thing I would perhaps try, if you’re absolutely sure it’s the correct email and password is to reset the App itself in "Settings/App Preferences"… then reconnect the controller to the ‘existing’ system and try the login again. 

Translate
    BirgittespAuthor
    Contributor I
    Jan 8, 2021 4:18 PM UTC

    Thank you

    I have reset the app, and then connecting and the login dont works - I have try and try to login in several days

     

    Translate
    BirgittespAuthor
    Contributor I
    Jan 8, 2021 4:20 PM UTC

    And I am able to login to my Sonos account at www.sonos.com/login without any issues

    Translate
    Ken_Griffiths
    Ken_Griffiths
    Jan 8, 2021 4:26 PM UTC

    If you go here: https://www.sonos.com/myaccount/user/profile/ it is possible to ‘edit your profile’ and change/update your email/password etc. Maybe also check/update the credentials there ...and then give it another go in the App.

    Translate
      BirgittespAuthor
      Contributor I
      Jan 8, 2021 4:46 PM UTC

      I have try and I can see the sonos id is different in my profile and the app? What can i do?

       

      Translate
      Ken_Griffiths
      Ken_GriffithsAnswer
      Jan 8, 2021 4:55 PM UTC

      I can only assume you must have another Sonos account, with a different email address/password and that the other account holds your SonosID/Sonos System?

      Translate
      adaszeq
      Lyricist I
      Jan 10, 2021 10:36 AM UTC

      I have the same problem and try almost everything. I can connect Sonos Play to APP, but APP not work without login. Every time I got info about the issue with a network event with ETH cable connection…

       

      I tried many versions of APP, many factory resets, other accounts, nothing helps...

      Translate
      Ken_Griffiths
      Ken_Griffiths
      Jan 10, 2021 11:02 AM UTC

      I have the same problem and try almost everything. I can connect Sonos Play to APP, but APP not work without login. Every time I got info about the issue with a network event with ETH cable connection…

       

      I tried many versions of APP, many factory resets, other accounts, nothing helps...

      Have you checked if the SonosID shown in the ‘About My Sonos’ area of the Sonos App is the same as the one shown in your online profile here:

      https://www.sonos.com/myaccount/user/profile/

      Translate
      Terms & ConditionsAccessibility statement