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jusalq
Contributor I
July 29, 2020
Answered

LG OLED55CX magic remote not working with Playbase (mute)

  • July 29, 2020
  • 17 replies
  • 1414 views

Hi!

I have selected Sonos in the menu after the last system update  and the vol+ an vol.- are working, but when I try to mute don't work.

Anyone with the same problem?

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Best answer by JWPY

I have a similar issue with my new LG TV and Sonos ARC. I called the Sonos support and was told to try and fix the volume and mute issue with the remote setting like Philips … None of them work.

I ended up call LG and had one of their engineers onsite and he managed to help me resolve the issue.

The steps are:

  • unplug all hdmi adapter except Sonos which for me is on hdmi 2 port
  • reset LG TV to initial set
  • add back hdmi connection one at a time

The remote works after that. For my case it was Android TV box that caused the problem. When connected it seems to created issues between LG TV and Sonos ARC. Once it is created, the reset is the only way to fix it.

17 replies

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Annazel S
Annazel S
Retired Sonos Staff
August 21, 2020

Hi @Ron Cory.

Thanks for reaching out and welcome to the community!

I’d be more than glad to help and try to figure this out.

The LG Magic Remote does not output Infrared (IR) signals by default like many other remote controls.

It uses radio frequencies (RF) or Bluetooth to communicate directly to the TV or other devices.

Kindly click on this link for the configuration that is necessary to enable IR output for use with Sonos home theater products.

I  have found also this relevant thread in the community that may help on this particular concern:

https://en.community.sonos.com/troubleshooting-228999/controlling-sonos-via-lg-smart-tvs-remote-issues-6735877

 

Let us know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

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cphsonos
Lyricist I
October 7, 2020

I have same issue with LG Remote and playbar. Volume ± on my remote regulate audio up and Down fine on my playbar, but mute have no effect om the Audio. The mute icon appers on the screen when mute is pressed. LG IR mute command are not translated correct. Mute button on previous Samsung TV worked perfect.

Airgetlam
Airgetlam
October 7, 2020

Try resetting up the remote with the Sonos. It may be looking for the wrong IR codes.

Bruce
sjakub
Lyricist I
November 30, 2020

I have the same issue. CX TV, Sonos Playbar.

Volume +/- world, mute doesn't.

It actually looks like the remote does not send IR codes for mute, unless the TV has its power cord unplugged. Then the mute starts to work fine.

I actually have a friend who has a BX model and his remote does send those codes.

It looks like an issue with TV firmware.

 

JWPYAnswer
Contributor I
December 3, 2020

I have a similar issue with my new LG TV and Sonos ARC. I called the Sonos support and was told to try and fix the volume and mute issue with the remote setting like Philips … None of them work.

I ended up call LG and had one of their engineers onsite and he managed to help me resolve the issue.

The steps are:

  • unplug all hdmi adapter except Sonos which for me is on hdmi 2 port
  • reset LG TV to initial set
  • add back hdmi connection one at a time

The remote works after that. For my case it was Android TV box that caused the problem. When connected it seems to created issues between LG TV and Sonos ARC. Once it is created, the reset is the only way to fix it.

Annazel S
Annazel S
Retired Sonos Staff
December 3, 2020

Hi there @JWPY.

Thanks. Very thorough answer and I appreciate your expertise.

This can definitely benefit those members that might encounter the same scenario.

 

Let us know if may have questions or concerns, you’re always welcome here in the community.

Cheers!

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sjakub
Lyricist I
December 15, 2020

I don’t think this is actually answered… No idea what connection the OP uses, but with optical audio, the order of connecting HDMI devices is irrelevant. LG Magic Remote does NOT send IR code when (un)muting, unless the TV is powered off. It works fine on BX, and does not work on CX.

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