legacy outrage

There is NO reason why new products cannot play musics through the old system. They are basically  Bluetooth speakers and should be able to link to new products. This is just a plan to make money and coerce us to buy new products. I resent it and if they ever fail to work like they always have we will replace the whole system with a new product. And to think I was about to buy a new speaker. Not now. 

I have bought 8 Sonos products.  I am hesitant to ever buy another.  First you stopped the ability to play music stored on my Ipad...that was like a slap in the face telling the customer we don’t really give a shit about you. Now you come out with this nonsense that you will not update the Amp I bought (It isn’t eve that old!).  Music systems are not like smartphones.  We expect them to last forever.  My old Yamaha Receiver still works great and it is 25 years old.  Yamaha did not disown me.  

I am glad that you changed your mind about the support for the Amp.  But this has definitely left a bad taste in my mouth about Sonos.  

I was thinking of building on my system and getting a Playbar, to use with my other Sonos speakers....but no longer.  I cannot trust that you will keep the value of what I buy.  

I feel the same - rather let down. 

I’ve bought SONOS from the very start and built up quite a collection of bits of kit and convinced many friends to go the same way too.

I can fully understand that, as time goes by, providing support for streaming services to a huge and growing community is expensive and I’d be fully prepared to contribute to this by a monthly subscription.

I’m sorry, but I am deeply unimpressed by the offer of ‘30% discount trade in’ for a perfectly working piece of superb hardware - in this age of concern about global warming then instigating such a replacement scheme clearly flies in the face of trying address this issue.

I don’t want SONOS to go under as I have a loyalty to the brand. BUT, this has stretched it. How about a subscription scheme for supporting products after ‘X’ years - problem i guess is what competitors are going to do on this front - although if it was a small enough amount then i suspect it wouldn’t put purchasers off.

I feel like Sonos has abandoned me 

Whoever reads this, you could have it as bad as me- 8 Sonos connects and 3 amps purchased 2014 now all outdated 

what will I do now?

in seriously considering changing over to Bluesound controllers since the sound is rated better anyway

a few days later I am still stunned 

Why not just continue to use the Sonos you have? They aren’t going to stop working any time soon and when they do start to have issues it may be nothing you care about or Sonos may have a work-around you can use.

This is a REALY *** thing you are doing with long term customers.  I have probably sunk $5k in product and now you are telling me you can't support it because of memory or processing POWER?  Your entire C suite should be fired on this decision and I hope the class action is big enough that your shareholders start making this decision for you.   We aren’t talking about one or two expensive items.  We are talking about several that were made to be a part of an ecosystem.  

Moderator edit: inappropriate language per Code of Conduct removed. 

Same suggestion as @Stanley_4 gave to the previous poster.