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Contributor I
January 22, 2020

legacy outrage

  • January 22, 2020
  • 27 replies
  • 1053 views

I cannot articulate how unhappy I was to receive the email telling me that my SONOS amp connect purchased as state of the art in 2014 is now obsolete and will not receive updates. I have  a playbar as well which operates on the same controller.

i am not a very tech user and do not understand what the impact will be as I only watch tv and stream Spotify music services .

 

i have been a real Sonos advocate and feel very let down.

 

id welcome advice.

 

yours Sam

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    27 replies

    jgatie
    January 22, 2020

    Cheaper to cut my losses on the 3 x Sonos 5s and Sonos connect that I purchased some 8 years ago at a cost of £2000 plus & buy another manufacturers system e.g Bose. Why would I take the chance of upgrading these at a cost of £1300 approx when Sonos could do exactly the same thing in a few more years time! Ludicrous and very poor support from Sonos for all the support and recommendations we’ve shown in their products, I feel like an idiot now, money down the drain!

     

    Do you know Bose recently abandoned their entire multi-room speaker lineup, including units sold up to the very day they abandoned them, and the new models are completely incompatible with the old? 

    Enthusiast II
    January 22, 2020

    Apple offered you how much on the trade up of your last phone? Oh...Wait….

    I do not own 13 iPhones that need to be upgraded. With 4 months notice.

    Contributor I
    January 22, 2020

    I don’t really care what Bose do.

     

    i spoke to Sonos today who had a half hour wait due to calls on this issue. They are endeavouring you find a solution to the problem of having two differing software upgrades enabling multiple Sonos items playing the same stream.  They did not mention this in the mail they sent out.

     

    i believe they have had some serious feedback from early adopters and Sonos advocates feeling let down.

     

    if we keep up the feedback they may come up with a solution. I believe they may have misread the sentiment and the willingness to upgrade to new Sonos equipment in the short term due to the previous investments.

     

     

     

     

    Enthusiast II
    January 22, 2020

    I believe they may have misread the sentiment and the willingness to upgrade to new Sonos equipment in the short term due to the previous investments.

     

    Misreading that would take epic levels of willful ignorance since they have the data and can do the math. It can't be a surprise that quite a few people would be facing thousands of dollars in replacement costs.

    Lyricist III
    January 22, 2020

    This is quite unacceptable. I understand that the Bridge connecting to the router might be obsolete but how can the receiving Connect amplifiers?

    This is quite a betrayal to loyal users considering that even with your trade in the new devices are sometimes twice as expensive for no significant improvement. 

    I don’t need speakers that are Alexa portals. What nonsense. 

    Lyricist II
    January 23, 2020

    I think the manner in which Sonos owners were advised of this is disgraceful. I am currently invested in the Sonos ecosystem and have introduced family members too. But if I have to replace my kit, it will not be with Sonos products as I have no guarantee that they will not do exactly the same in 5 years time. 

    Lyricist III
    January 23, 2020

    I replaced my Bridges with Boosts with out any upgrade benefit because Sonos told me that they would improve reliability and throughput. 

    I honestly don’t see how upgrading the Connect amps will make any difference. They are receivers and nothing more and if I am streaming my own music through the Boost I can’t see how it will matter. 

    Now if they update the Boost to not communicate with anything but newer products then I think we have a class action suit. 

    jgatie
    January 23, 2020

    I replaced my Bridges with Boosts with out any upgrade benefit because Sonos told me that they would improve reliability and throughput. 

    I honestly don’t see how upgrading the Connect amps will make any difference. They are receivers and nothing more and if I am streaming my own music through the Boost I can’t see how it will matter. 

    Now if they update the Boost to not communicate with anything but newer products then I think we have a class action suit. 

     

    You are not “streaming through the Boost” except that the Boost is a network device that passes data.  All the speaker smarts - streaming logic, service account info, codec processing, DRM decoding, favorites, playlists, track index, now playing info, queue info, voice control logic, Airplay 2, etc. are on the Sonos players themselves. 

    In fact, the Boost really does nothing except bridge Sonosnet to your router (hence the low cost) 

    Lyricist III
    January 23, 2020

     

    Good to know. Thank you. So that means it will be a real issue in the future regardless. 

    jgatie
    January 23, 2020

     

    Good to know. Thank you. So that means it will be a real issue in the future regardless. 

     

    Well the most recent devices have significantly more RAM and storage than the legacy devices (32 MB vs 256 MB).  RAM and SD cards are far cheaper today than in 2005.