legacy outrage

I purchased the Play5 in 2014 and now it is obsolete?? And you are offering 30% off to replace/upgrade?  That is just not acceptable.  I bought a Playbase in 2017 and have brought multiple other family members on board with the Sonos family.  30% is not good enough.  Sonos will have to do better.  Can’t tell you how outraged I am with this “Legacy Program…...”   Grrrrrr….

Sam, 

It is only updates to the software that will stop. For now, your system will continue to work as it always has. Your only issue would be in the remote chance that if Spotify were to make any changes on their end, your system *might* stop streaming Spotify. 

I realize that Sonos is saying that the legacy hardware “may” continue to work for a while.  I think they are thinking people will upgrade and forget.  I was trying to build out my system as I could afford over time.  Sure wrecks that plan. I will have to find a new solution eventually,

Apple offered you how much on the trade up of your last phone? Oh...Wait….

Apple did not offer a penny for my iPhone 5 - but then again, Sonos is NOT Apple.  And my iPhone 5 was for making phone calls - which it still does exceptionally well.

cough
https://money.cnn.com/2018/01/12/technology/apple-iphone-slow-battery-lawsuit/index.html
cough

Shocked.  The fact ALL Sonos products must be current in order to update is outrageous, as well.

What a foolish choice Sonos is making for me.

 They are saying it may work because they have no control over when or if streaming services change how there services work.  They mean to say that they won’t change the legacy code at that point...or they may if the change isn’t too extensive...I’m a little unsure on that point.  

For a point of reference there have been customers who stopped updating their software versions a couple years ago, and have reported back recently that there system is working fine.

As far as your plan, I think there is a limit as to long of a period you can build out any whole home audio system.  There is always hardware failure to consider of course.   More importantly, no company is going to support their software/firmware in a device indefinitely.  Perhaps the best strategy is a system that separates hardware and software as much as possible.  By that I mean using ‘dumb’ speakers that have little or no software/firware involved, like your traditional passive speakers and amps paired with a cheaper smart source of content that can be easily updated in time.  Of course, that doesn’t give you a multiroom system 

It’s not an apples to apples comparison.  Phones and multiroom audio systems are different things.  It might be better to compare Apples Homepod to Sonos, in 5 or so years.  It’s a guess, but I don’t think Apple will have any new products that work with Homepod and will only be providing minimal support.

Also worth noting that, Apple being a tech giant, can afford to take loses with their smart speakers because they have other lines of business to suppliant it.  Sonos obviously does not.  Not exact equal players in the market.

Cheaper to cut my losses on the 3 x Sonos 5s and Sonos connect that I purchased some 8 years ago at a cost of £2000 plus & buy another manufacturers system e.g Bose. Why would I take the chance of upgrading these at a cost of £1300 approx when Sonos could do exactly the same thing in a few more years time! Ludicrous and very poor support from Sonos for all the support and recommendations we’ve shown in their products, I feel like an idiot now, money down the drain!