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bc4064
Contributor I
February 27, 2019
Answered

Latest update degrades Sonos sound quality

  • February 27, 2019
  • 3 replies
  • 545 views
Sound become muffled, lack of clarity and layering after update.

Diagnostic number: 1915351048
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    Best answer by Keith N
    Hi there, bc4064. Software updates typically do not cause changes to the sound quality, so it will be quite challenging to assist over the forum. Whenever a user describes a problem with audio quality, I typically recommend giving our support technicians a call. They are able to troubleshoot this in real time and help determine if the device needs to be replaced.

    Thanks!

    3 replies

    Keith N
    Keith NAnswer
    Sonos Staff
    February 27, 2019
    Hi there, bc4064. Software updates typically do not cause changes to the sound quality, so it will be quite challenging to assist over the forum. Whenever a user describes a problem with audio quality, I typically recommend giving our support technicians a call. They are able to troubleshoot this in real time and help determine if the device needs to be replaced.

    Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    bc4064Author
    Contributor I
    February 28, 2019
    I’ve contact the technical support, did a retune of trueplay, sound got in tuned, but the bass still lacks a solid earthy punch. It feels like it echoes and feels like you are in Active Noise Cancelling. I stream from Spotify and tidal if bitrates even matter here. I was satisfied with the bass before. I don’t know what went wrong.
    Keith N
    Keith N
    Sonos Staff
    February 28, 2019
    Understood. Does this happen with all audio being played across all Sonos speakers or is this isolated to a specific room/speaker? Since you've reached out to support, you can also reply to the follow-up email from the technician you spoke to earlier. This will re-open the support ticket and get some additional help.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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