Latest update degrades Sonos sound quality

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Sound become muffled, lack of clarity and layering after update.

Diagnostic number: 1915351048

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Keith NAnswer

Sonos Staff

Hi there, bc4064. Software updates typically do not cause changes to the sound quality, so it will be quite challenging to assist over the forum. Whenever a user describes a problem with audio quality, I typically recommend giving our support technicians a call. They are able to troubleshoot this in real time and help determine if the device needs to be replaced.

Thanks!

Keith NAnswer

Sonos Staff

Hi there, bc4064. Software updates typically do not cause changes to the sound quality, so it will be quite challenging to assist over the forum. Whenever a user describes a problem with audio quality, I typically recommend giving our support technicians a call. They are able to troubleshoot this in real time and help determine if the device needs to be replaced.

Thanks!

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bc4064Author

Contributor I

I’ve contact the technical support, did a retune of trueplay, sound got in tuned, but the bass still lacks a solid earthy punch. It feels like it echoes and feels like you are in Active Noise Cancelling. I stream from Spotify and tidal if bitrates even matter here. I was satisfied with the bass before. I don’t know what went wrong.

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Keith N

Sonos Staff

Understood. Does this happen with all audio being played across all Sonos speakers or is this isolated to a specific room/speaker? Since you've reached out to support, you can also reply to the follow-up email from the technician you spoke to earlier. This will re-open the support ticket and get some additional help.

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