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hballem
Contributor I
November 1, 2017
Question

Kill switch for app updates?

  • November 1, 2017
  • 26 replies
  • 899 views
Since when should Sonos get to decide that a perfectly functional version of the iPhone controller will no longer work? And then have the site undergo maintenance so that it doesn't direct you to the App Store for the update. What it for some reason you don't have a connection? What if you were simply planning to listen to your own music on your own system, all of which you have paid for with your own money. I want Sonos to make it possible to say "LATER" to the update screen and let me go about my business. This intervention in my personal life and enjoyment of my property is unacceptable.
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      nicka99
      nicka99
      Local Superstar
      November 1, 2017
      The dissatisfaction with 8.0 resulted in people going back to the 7.4 controller. And despite that backlash sonos launches an 8.1 which forces them to upgrade..Turn and twist it how you want, that's just not acceptable

      I was also somewhat surprised by that, given how the new app as not excatly been well received by many and those savvy enough had 'downgraded' again. I have a mix of IOS and Android controllers and I'd rolled back the android ones to 7.4. On updating IOS version from 8.0 to 8.1 to see if any small improvements had been made on IOS, the android controllers were put into a forced update screen where 7.4 would no longer run. This 'feature' (to force an update rather than just limiting certain functions) must have therefore been present already in 7.4 but Sonos chose to trigger it in the 8.1 release.
        Paulw123
        Paulw123
        Virtuoso
        November 1, 2017
        Have sonos said they forced an update?
        I was forced to go v8.0, I assumed as I hadn't accepted the privacy agreement before it.
        I was not forced to go to v8.1, but I did for the hell of it 😉
        User103951
        Renowned Enthusiast I
        November 1, 2017
        No, they didn't say so, they simply did. So if you went back to 7.4 you got to see this the moment 8.1 kicked in
        https://en.community.sonos.com/controllers-software-228995/please-go-back-to-the-last-app-the-update-sucks-so-bad-6791742/index3.html#post16160787

        nicka99 describes perfectly how you wind up in that forced upgrade scenario, and if you add in other household members it's practically inevitable.
        amun
        November 1, 2017
        The app is freeware. You didn't buy it....
        The Sonos software comes as part of the Sonos 'system', so in effect you're paying for it. How many speakers would they be able to sell without the software?
          PhDEngineer
          Lyricist I
          August 18, 2018
          I am nearly done with the endless app and software updates. i also totally resent having to set up a Sonos account. Please 1, make this stuff EASY TO USE 2. Stop asking to set up accounts 3. Stop updating the &*(&*Q£$ software .... PLEASE. I will soon not be recommending Sonos to others. You have taken something easy simple and beautiful and made it nasty and complex. Nearly as bad as Apple .....
          GetTogetherSonos
          Lyricist III
          August 18, 2018
          Y'all condescending af on this forum. Really. I'm not sure if every other reply here is from an employee forced to say those things or what, but I have never seen this for a "luxury" brand/product. Sonos screwed up by not having the simplest toggle in their software (i.e. "ignore updates and play music like you were meant to do"). It's that simple and yet it's not in place yet. Why?
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