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Contributor I
November 1, 2017
Question

Kill switch for app updates?

  • November 1, 2017
  • 26 replies
  • 899 views
Since when should Sonos get to decide that a perfectly functional version of the iPhone controller will no longer work? And then have the site undergo maintenance so that it doesn't direct you to the App Store for the update. What it for some reason you don't have a connection? What if you were simply planning to listen to your own music on your own system, all of which you have paid for with your own money. I want Sonos to make it possible to say "LATER" to the update screen and let me go about my business. This intervention in my personal life and enjoyment of my property is unacceptable.
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    26 replies

    November 1, 2017
    Nobody's system has been 'bricked'. People are entitled to dislike the new app, to consider it inferior to and more difficult to use than the previous version. But it took me very little time to find my way around it and I am using it.

    Your system is only bricked if you choose it to be so.

    In any case, the original post was about control over app updates,the thread has been hijacked by the app bashers.
    Renowned Enthusiast I
    November 1, 2017
    The app is not some nice to have as it's critical to be able to control the hardware.

    And with 8.1, they did force an upgrade. As several have posted, our 7.4 apps simply stopped working and told us to upgrade instead https://en.community.sonos.com/controllers-software-228995/please-go-back-to-the-last-app-the-update-sucks-so-bad-6791742/index3.html#post16160787

    That sonos did this after the negative feedback on 8.0 is the key point here, as they were already aware that quite some people were dissatisfied with the new design when they did it.

    And in regards to taking feedback into account. I still have to see a post in which they actually acknowledge the issues and commit to addressing them. And that same goes for everyone else venting their frustration with the new 'design'
    November 1, 2017
    Does the feedback posted here make it's way back to the management at Sonos? I sure hope so.

    It absolutely does. We make sure to pass up everything to the right teams, all the way to the top.

    We appreciate the feedback, and the criticism too. We're working on the new controller in several ways.


    There have been numerous such posts, on several threads
    Renowned Enthusiast I
    November 1, 2017
    That's an empty statement, especially if you follow it up with a forced upgrade. If anything, it shows how little you value that feedback.
    November 1, 2017
    That's an empty statement, especially if you follow it up with a forced upgrade. If anything, it shows how little you value that feedback.Laughable. I won't trouble you with the facts any further
    melvimbe
    November 1, 2017
    That's an empty statement, especially if you follow it up with a forced upgrade. If anything, it shows how little you value that feedback.

    Pretty sure that Ryan's statement was made after the upgrade. If that not specific quote, I know it's been said since.

    As John pointed out, the fact that you assume details in order to support your narrative that Sonos is immoral and unethical shows that you're more interested in pushing your narrative that dealing with the truth.
    Danny
    Renowned Enthusiast I
    November 1, 2017
    Laughable. I won't trouble you with the facts any further
    Of course, all the fact based critique we've seen here the last weeks is invalid because sonos can't do anything wrong.
    nicka99
    Local Superstar
    November 1, 2017
    And in regards to taking feedback into account. I still have to see a post in which they actually acknowledge the issues and commit to addressing them. And that same goes for everyone else venting their frustration with the new 'design'

    see here
    https://en.community.sonos.com/announcements-228985/now-available-the-new-sonos-app-6791306/index7.html#post16153402

    Certainly. We're listening and continue to pass on feedback to the development team. They've been hard at work for a long time on this app, and this version is just the first public edition, there will be more revisions to come. The current app is a foundation, so make sure you share your feedback and suggestions. I don't have any details that I can share on what's up next, but I think it addresses many of the largest criticism so far. We look forward to hearing what you guys think when the next version comes out. I don't have a timeline to share on when that one is launching since they're still looking at feedback and working on incorporating it.

    thats as close as you're probably going to get until whatever changes they have in the pipeline are rolled out.
    melvimbe
    November 1, 2017
    Laughable. I won't trouble you with the facts any further
    Of course, all the fact based critique we've seen here the last weeks is invalid because sonos can't do anything wrong.


    You do realize there is significant ground between "immoral and unethical" and "can't do anything wrong", right?
    Danny
    Renowned Enthusiast I
    November 1, 2017
    We can debate semantics and word choice, if it's morally questionable or just questionable, etc , but that doesn't change the facts.

    The dissatisfaction with 8.0 resulted in people going back to the 7.4 controller. And despite that backlash sonos launches an 8.1 which forces them to upgrade..Turn and twist it how you want, that's just not acceptable