Is your Sonos app really slow too?

Forum|Forum|6 years ago
May 17, 2020
13 replies
2719 views

I’ve read a bunch of “fix-it” docs on here but none really with what I’m seeing. I have no issues with my actual speakers playing music. I have 2 Sonos 5, 3 Sonos 1, and HT system. None have problems connecting or playing music. But the app is horrible lately.

Every time I go to access the app, the “Rooms” section shows maybe 2 of my speakers, but when I go into “Settings/System” they’re all showing up. So I know it “sees” them. Or maybe not, is “System” connected to my account and not what it sees on the network? When I’m in “Rooms” it only shows a few of them. Then, it takes forever for the app to connect to all of my music sources (i.e. Apple Music, Spotify, Pandora, etc).

As I type, right now I can only see 2 speakers in “Rooms”. When I go to “Settings/System” I can see all my speakers. But I can’t pause the music on the app.

I don’t believe it’s an issue with my wifi network (Orbi Mesh network). All speakers are connected wirelessly, but as mentioned above don’t have any issue with them dropping music.

Thoughts? Oh and I've done the restart the modem, router, and all Sonos speakers and re-downloaded the app.

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Best answer by Airgetlam

Yes, in order to enable SonosNet, one Sonos device must be hardwired. Don’t hard wire a ‘bonded’ speaker, such as surrounds or SUBs.

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Airgetlam

Make sure you move your WiFi channel away from 6 then, so the two don’t clash. I’d suggest 1 or 11.

Bruce

plhowardAuthor

Avid Contributor I

Make sure you move your WiFi channel away from 6 then, so the two don’t clash. I’d suggest 1 or 11.

OK, I did a wifi analyzer and it said Channel 6 was best for 2.4Ghz. So I should leave that for Sonos and then change my Orbi to 1 or 11 as you said right? Why wouldn’t I want my router to be the same if that’s the best channel for 2.4Ghz?

Stanley_4

Grand Maestro

Having both Sonos and your WiFi on the same channel is going to cause you some level of interference. Put SonosNet on the best and your router on the second best.

Since SonosNet isn’t WiFi, it only uses the same channel, it is hard to see the utilization levels it adds to the channel it is set to, most WiFi analyzers aren’t able to see non-WiFi signals on the same frequencies.

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