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plhoward
plhoward
Avid Contributor I
May 17, 2020 6:42 PM UTC
Answered

Is your Sonos app really slow too?

I’ve read a bunch of “fix-it” docs on here but none really with what I’m seeing. I have no issues with my actual speakers playing music. I have 2 Sonos 5, 3 Sonos 1, and HT system. None have problems connecting or playing music. But the app is horrible lately.

Every time I go to access the app, the “Rooms” section shows maybe 2 of my speakers, but when I go into “Settings/System” they’re all showing up. So I know it “sees” them. Or maybe not, is “System” connected to my account and not what it sees on the network? When I’m in “Rooms” it only shows a few of them. Then, it takes forever for the app to connect to all of my music sources (i.e. Apple Music, Spotify, Pandora, etc). 

As I type, right now I can only see 2 speakers in “Rooms”. When I go to “Settings/System” I can see all my speakers. But I can’t pause the music on the app.

I don’t believe it’s an issue with my wifi network (Orbi Mesh network). All speakers are connected wirelessly, but as mentioned above don’t have any issue with them dropping music.

Thoughts? Oh and I've done the restart the modem, router, and all Sonos speakers and re-downloaded the app.

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Airgetlam
AirgetlamAnswer
May 17, 2020 10:46 PM UTC

Yes, in order to enable SonosNet, one Sonos device must be hardwired. Don’t hard wire  a ‘bonded’ speaker, such as surrounds or SUBs. 

Bruce
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13 replies

nik9669a
Senior Virtuoso
May 17, 2020 7:16 PM UTC

Mine was playing up about 3 weeks ago (version 11.1) but I found that a neighbour had a new Router and was using the same wifi channel as me. A locked to a new channel and all has been fine since then.
 

Everyone says “my wifi network is fine” but that’s not always the case! Perhaps that may sort your system too?

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    plhoward
    plhowardAuthor
    Avid Contributor I
    May 17, 2020 7:23 PM UTC

    Thanks nik9669a. Should I use these directions to do this? I believe this is what you’re referring to. What channel are you on?

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    nik9669a
    Senior Virtuoso
    May 17, 2020 7:41 PM UTC

    I use SonosNet which I now run on channel 1 and my wifi network is on Channel 11 - 11 being the one least used around me. You could either use trial-and-error or download a wifi analyser to see what channel usage is in your neighbourhood. 

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      plhoward
      plhowardAuthor
      Avid Contributor I
      May 17, 2020 7:58 PM UTC

      Got it, so you also set your wifi network to a specific channel. I’ll look into that. Basically just set to the channel that’s being least used in your neighborhood.

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      plhoward
      plhowardAuthor
      Avid Contributor I
      May 17, 2020 8:29 PM UTC

      nik9669a, one last question. I did a scan and looks like Channel 6 is best for 2.4. However it says Channel 161 is best for 5Ghz. When I go into my router admin I only have options for 48, 44, 40, 36. Not even close to 161. It’s set on 48. And 2.4Ghz is set to “Auto”. I’ll change 2.4 to Channel 6 and then set SonoNet Channel to 6 and see if that works. 

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      nik9669a
      Senior Virtuoso
      May 17, 2020 8:36 PM UTC

      Sonos speakers are only on 2.4ghz (except between HT and surrounds and sub which use the 5Ghz band).  Try Channel 6 and see how it goes. 

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        plhoward
        plhowardAuthor
        Avid Contributor I
        May 17, 2020 8:36 PM UTC

        Appreciate all your help. Thanks.

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        plhoward
        plhowardAuthor
        Avid Contributor I
        May 17, 2020 10:08 PM UTC

        When I go to the Sonos app the option for “SonosNet Channel” is greyed out. I can’t click on it. It also says Channel 6 but everything is greyed out. I’ve set my router to Channel 6 for 2.4Ghz. Any ideas on how to activate the SonosNet Channel? Does one of my speakers need to be hardwired to the router or a satellite router? All are connected wirelessly right now.

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        Airgetlam
        AirgetlamAnswer
        May 17, 2020 10:46 PM UTC

        Yes, in order to enable SonosNet, one Sonos device must be hardwired. Don’t hard wire  a ‘bonded’ speaker, such as surrounds or SUBs. 

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        Bruce
        plhoward
        plhowardAuthor
        Avid Contributor I
        May 17, 2020 10:59 PM UTC

        Got it. Alright, all set up. I hardwired my Sonos Connect and it became active. Set to Channel 6. Let’s hope this helps. Huge thanks to nik9669a and Airgetlam.

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